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I have had issues with my system for a long time. 
Response from my phone has been crap at best. 
Sometimes it worked but was extremely slow often it did not work at all. 
I have a modern WiFi that gives me a connection that works for 2.4 GHz as well as for 5 Ghz. 
Sonos speakers use 2.4 and my phone use 5. 
Making a new net using only 2.4 and connecting my phone to it solved everything. 
I now have two nets. One for my computers and stuff that needs faster internet and another for the phones and Sonos. 

It is for sure a work around but it works. 

Sonos should solve the issue since most modern routers works as mine. 

I hope I can help someone else with this post. Since I have been struggling whit this issue for years before this struck me as it might be the issue. 
 

Consider the possibility that your router configuration blocks communication between the 2.4 and 5GHz bands.

Then it would never work not just work porly. 

It would depend on where your phone connected.

Sonos should solve the issue since most modern routers works as mine. 
 

 

Wireless networks are very complex. I suspect the issue is how your wireless and associated network hardware handles multicast between network bands (IGMP Snooping). Could also be an issue if you have band steering enabled, but the client doesn’t prefer the 5GHz band.

Your workaround is a good solution for you (and others) to possibly get around these ‘features’ that may be causing issues.

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