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tamiroquai
Contributor I
September 25, 2019
Question

Why I don't have option to add voice service?

had the sonos play 1 speakers and just added a new sonos one with voice support, however the sonos app doesnt give me the option under browse neither i do not have the “more’ tab....
help please
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    17 replies

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    casitajjti
    Lyricist I
    February 18, 2020

    Tamiroquai, I managed to solve this….. At least for android.

     

    1. Change your country in your sonos account to one voice supported (like USA).
    1. Uninstall your sonos app in your phone (make sure of the deletion of all settings locally, for example using all in one toolbok to rip all data stored by sonos app on your phone)
    2. Reinstall Sonoa app on your phone, open it, and alllow it to calculate your location
    3. After this you have the voice services options avilable.

     

    Javier

      rstudeny
      Lyricist I
      March 27, 2020

      Tamiroquai, I managed to solve this….. At least for android.

       

      1. Change your country in your sonos account to one voice supported (like USA).
      1. Uninstall your sonos app in your phone (make sure of the deletion of all settings locally, for example using all in one toolbok to rip all data stored by sonos app on your phone)
      2. Reinstall Sonoa app on your phone, open it, and alllow it to calculate your location
      3. After this you have the voice services options avilable.

       

      Javier

      Javier,

       

      you made my day! It is (finally) working. Plu I can confirm for all iOS users it’s working like this even here. I didn’t delete the SONOS app this way https://www.businessinsider.com/how-to-delete-app-data-on-iphone which should delete even the app’s date from the device.

       

      Cheers

      Rdeckard00
      Lyricist I
      August 10, 2020

      I reached out to Sonos support on Twitter and they helped with resolution. There were actually a couple issues:

      - Google Assistant would not recognize my Sonos devices because my Sonos profile did not have a country set. I set to USA and was able to get Sonos devices set up on Google Assistant.

       

      Thanks for the input. That solved it for me too. 

      CharlayK
      Contributor I
      August 12, 2020

      Hi all,

       

      I’m afraid I have the same problem. Have tried updating my location to USA and uninstalling / reinstalling Sonos App on my iPhone but still no progress.

       

      Does anyone know another option? Super frustrating!! 

      andremilhoranza
      Lyricist I
      August 25, 2020

      Same Issue here!
      Have tried updating my location to USA and uninstalling / reinstalling Sonos App on my Android but still no progress.

      Anyone?

      sagishwartz
      Contributor I
      October 28, 2020

      For me it worked but when I am trying to add one of them I get network problem, any solution here? 

      sagishwartz
      Contributor I
      October 28, 2020

      For me it worked but when I am trying to add one of them I get network problem, any solution here? 

      Working!! Stop Sonos app and start again solved it

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