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Roryc64
Contributor I
May 31, 2019

Sonos Technician

I need a Sonos expert in the Cumming or Alpharetta ga Area. Can someone please recommend someone . I have called to sonos support and been on the phone for up to 2 hours with no satisfaction .
Thanks in advance
Rory


Moderator edit: Removed phone number
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    Ryan S
    Ryan S
    Retired Sonos Staff
    June 4, 2019
    @Roryc64, I've passed along your details to a technician who will be reaching out soon. It's the end of his day already, so it may be tomorrow, but you should be getting an email to schedule a call with him. We'll be in touch!
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      Roryc64Author
      Contributor I
      June 4, 2019
      My net work is 300 megs from windstream .
      I have 2 ubiquity access points one on the main floor of the house and one up stairs .
      My sonos system is as follows
      These never skip
      sound bar wired
      subwoofer WiFi 2 sono1 to complete surround sound WiFi

      These constantly skip
      4 connect amps wire strait to router Daisy chained

      2 sonos one wireless in various llocations
      buzz
      buzz
      Grand Maestro
      June 4, 2019
      Who setup the Ubiquiti? Before working with SONOS support make sure that the Ubiquiti are using WiFi channel 1, 6, or 11, not "Auto". Ideally, SONOS and each of the access points will use a different channel. If you are also using the Windstream router's built-in wireless, make sure that it is using channel 1, 6, or 11, not "Auto". Ideally, adjacent areas should use different channels. You can adjust the transmitter power of the Ubiquiti's. While it is tempting to use maximum power, this is not always optimum if coverage areas overlap.

      SONOS support should be able to figure this out quickly, but a bad network cable between your router and the cluster of CONNECT:AMP's could result in this sort of issue. Depending on the service technician there may be a little push back about daisy chaining the CONNECT:AMP's. Four, if the first is directly connected to the router, is not an issue.
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