SONOS ONE Alexa voice volume too low!

  • 23 September 2018
  • 3 replies

I just added 2 Sonos One's to my Playbar with Sub as surround sound speakers (5.1 theater config). Music sound level is good but Alexa voice volumn level is too LOW! I can hardly hear her response even when I am very close to the Sonos ONE. If I touch the Sonus ONE to increase the volumn it causes all the speakers to increase in volumn (and Alexa voice volumn is still too low). Anyone having this problem and/or know a solution for it? Is there possible an issue using Sonus ONE in a surround configuration?

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3 replies

Userlevel 7
Badge +20
Hi, Stoney. We can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
I have the same issue
I'd recommend following the instructions in the post directly before yours.