Contributor I

Sonos 10.1 update breaking Savant Systems integration

27 replies
6937 views

Sonos! What did you do?!?! When is this going to be fixed?

From Savant:

Field Impact Notice
Sonos Software Update 10.1 Causes Savant Integration to Become Inoperable

Document Date: April 3, 2019
Document Supports: da Vinci 8.x, 9.x

Issue Summary:
On April 3rd, 2019, Sonos released 10.1 which causes Savant integration to become inoperable.

Any Savant System running Savant Pro 8.x and later utilizing the Sonos service with a Sonos Play Speaker, Sonos Amp, or Sonos Connect will be affected. Endpoints utilizing Playbar, Playbase, or Beam are affected, although volume control for these devices is retained.

Conditions Present:
A Sonos Play:1, Play:3, Play:5, Connect, or Sonos Amp is installed and has been updated to 10.1.
Unable to discover Sonos devices via System Monitor and Savant Studio.
Sonos actions from the Savant Home Screen do not execute.
Sonos actions from Savant REM devices appear to execute but no music is heard.
Scenes containing Sonos will initiate playback, but volume control does not function.
Scenes executing Zone Power-Off do not stop playback of the Sonos service, even though the service shows disabled on Savant UIs.
Resolution:
None at this time. Savant is actively investigating this behavior and will provide updates to this Field Impact Notice. At this time, it is advised to avoid updating Sonos devices to 10.1. The Sonos app can be used in the interim as a workaround if an upgrade has already occurred.

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G

Gambo

Contributor III

What a joke this is..

I got savant installed about 6-8 months ago and was using the integration more that I thought I would.

4 months ago someone had to touch it because it was working properly.

Ive got the feeling this will never get fixed just like Alexa won’t integrate with savant but google home will.

I also think it’s interesting that not one sonos support member has made any comment on this.

Yours Sincerely, UN HAPPY CUSTOMER!

controlav

Lead Maestro

Why would Sonos reply? This is a trivial bug for Savant to fix, and they clearly do not care, which for an autonmation company that needs to work with 3rd parties all the time is not a good sign. Suggest switching to an automation system that supports their customers.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

T

tic75

Lyricist II

FYI this has been resolved in the latest 9.1 software release as of Aug 1, 2019

patch fixes have also been released for those on 9.0.2 and 8.10.1 which can be found on the savant community

Cheers

S

stevejazzman

Lyricist II

So , besides working with savant, what does Savants audio hardware offer that sonos does not?

T

tic75

Lyricist II

So , besides working with savant, what does Savants audio hardware offer that sonos does not?

Essentially in a savant environment, by using any audio device with Savant Music 2.0 you have the ability to search for songs, artists, playlists, etc., rather than only being able to playback playlists that have been created within the Sonos app and imported into savant music.

Other major advantages include AVB and control ports for other devices which can be connected as audio sources.

Price wise it's a bit cheaper to get (1) PAV-SIPA50SM (6 zone audio matrix, 4 zones amplified) compared to getting (4) Sonos amps and it takes up a lot less space. Difference having a system like this is the savant matrix only has on single stream of music while (4) Sonos amps obviously gives you (4) streams. Savant also has single music streamers in their product list.