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bobbeling
Contributor I
April 4, 2019

Sonos 10.1 update breaking Savant Systems integration

Sonos! What did you do?!?! When is this going to be fixed?

From Savant:

Field Impact Notice
Sonos Software Update 10.1 Causes Savant Integration to Become Inoperable


Document Date: April 3, 2019
Document Supports: da Vinci 8.x, 9.x


Issue Summary:
On April 3rd, 2019, Sonos released 10.1 which causes Savant integration to become inoperable.

Any Savant System running Savant Pro 8.x and later utilizing the Sonos service with a Sonos Play Speaker, Sonos Amp, or Sonos Connect will be affected. Endpoints utilizing Playbar, Playbase, or Beam are affected, although volume control for these devices is retained.

Conditions Present:
A Sonos Play:1, Play:3, Play:5, Connect, or Sonos Amp is installed and has been updated to 10.1.
Unable to discover Sonos devices via System Monitor and Savant Studio.
Sonos actions from the Savant Home Screen do not execute.
Sonos actions from Savant REM devices appear to execute but no music is heard.
Scenes containing Sonos will initiate playback, but volume control does not function.
Scenes executing Zone Power-Off do not stop playback of the Sonos service, even though the service shows disabled on Savant UIs.
Resolution:
None at this time. Savant is actively investigating this behavior and will provide updates to this Field Impact Notice. At this time, it is advised to avoid updating Sonos devices to 10.1. The Sonos app can be used in the interim as a workaround if an upgrade has already occurred.
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    27 replies

    castalla
    Local Superstar
    April 4, 2019
    Bad luck! All this could be avoided if Sonos just provided a USER option to switch off updates.
    Good luck with your complaint.
    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
    Ryan S
    Ryan S
    Retired Sonos Staff
    April 4, 2019
    Hi bobbeling,

    We're aware that the Savant integration on Sonos is currently experiencing technical problems. We are looking into it and working with Savant to implement and validate a fix.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    arthur19
    Lyricist I
    April 6, 2019
    Sorry if this is a dumb question. My system did the update only Savant control of Sonos remaining is thru Scenes but without volume control. Can you direct me to a PDF or otherwise guide me on how to use my Sonos to control my Savant home devices while you fix this problem?
    Bloom2660
    Lyricist I
    April 8, 2019
    When can we expect Savant to work with Sonos 10.1?? This is ridiculous that you do updates and don't test impact on your partners systems!
    controlav
    controlav
    Lead Maestro
    April 8, 2019
    Sonos changed the xml format of Zone data, for some reason. This broke a number of third party integrations (though none of mine).
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Cold Creek
    Lyricist I
    April 11, 2019
    How do we revert to the earlier software version while this is being fixed?
    controlav
    controlav
    Lead Maestro
    April 12, 2019
    You can never go back to an earlier version. Have Savant not fixed their code yet?
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Cold Creek
    Lyricist I
    April 12, 2019
    No, Savant has not made any compensation to the changes Sonos made. Further, it is not known if Savant plans to make any software changes to address this Sonos created problem. Has Sonos learned from their mistake of not checking and clearing forward compatibility with the integrator community? Or should potential and existing Sonos customers expect to experience ongoing unnecessary problems like this?
    cowrange
    Lyricist I
    April 14, 2019
    This is a major issue! I've installed many systems integrated with Savant.
    arthur19
    Lyricist I
    April 20, 2019
    Hey Sonos. Since 10.1 came out you have issued two updates for ‘performance issues’. Having just installed 10.1.2 I am deeply saddened to find that you have not fixed the Savant connectivity issue that essentially disconnected my Savant home from using Sonos. Please, please fix this and please please put out some type of advisory as to what we can do in the interim.
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