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Contributor II
April 16, 2018

iPort Xpress battery Life and iPort Support

Am I alone with the iPort Xpress? I've rubbish battery life and there is no visible support!

Using the voucher for my CR100's I got one of these to try. I've never had anything like the suggested 3 months battery life, not even a full 24 hours from a full charge. It frequently loses connection despite me using commercial grade Meraki access points throughout the house.

It was to be the hardware 'pause' button for my office, a quick method of stopping Sonos if the phone rings but is unusable for such function with the frequent dropouts.

iPort Support is non existent and Sonos support, despite being the retailer, just point me in their direction.

Someone tell me its just unlucky and their iPort lasts ages on a charge.

(Don't get me started on £100 for it, if it was my cash I'd be gutted as the unit feels like a cheap £30 item)
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12 replies

eliminatorDenmark
Trending Lyricist I
July 2, 2018
Got a replace for more weeks ago. ....... Works perfect.????

Never had problems with the network, only battery issues.

Do You follow the instructions, when You setup the item ? ....... remember , it works for ios devices only.
nmaylingAuthor
Contributor II
September 7, 2018
So as an update to my support ticket with iport aka DANA INNOVATIONS, yesterday evening they closed my support ticket with "Closed ticket notice. If you require any follow-up, you may respond to this ticket and it will reopen."

Fair enough but that was their follow up to my last reply on Apr 16, 8:25 AM PDT asking for further suggestions of help.

Quality turnaround time ans service there! At least Sonos just replaced it (although its now consigned to the drawer and unused!)
An ex-sonos fan with some sandboxed CR100's. Now just a user of a leased system with unknown end date at the whim of a company that cares not for said user.