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tomas20
Contributor I
December 18, 2022
Answered

airplay stopped working

  • December 18, 2022
  • 25 replies
  • 3224 views

hi,

after update apple home to a new architecture (in ios16.2 or tvos) airplay on my beam stopped working, i tried to restart beam, iphone, apple tv and nothing, i tried it on my iphone, wifes iphone, imac and it is not working,

do you know how to fix it pls?

thanks

tomas

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Best answer by Corry P

Hi @tomas20 & @AJ Lee 

This may go some way to explain:

https://9to5mac.com/2022/12/21/apple-pulls-new-home-app-architecture-in-ios-16-2-as-users-complain-about-homekit-issues/

Although we rarely recommend factory resetting Sonos devices, in this case we have received reports from users that it will help - as long as you don’t then add the unit to (new) HomeKit afterwards.

I hope this helps.

25 replies

Corry P
Corry P
Sonos Staff
December 19, 2022

Hi @tomas20 

Welcome to the Sonos Community!

I recommend you reboot your router by switching it off for at least 30 seconds.

It may also help to reboot your devices again after rebooting the router, but check first.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
tomas20Author
Contributor I
December 19, 2022

didnt work..

Corry P
Corry P
Sonos Staff
December 20, 2022

Hi @tomas20 

Sorry to hear that - it was definitely worth trying though.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AJ Lee
Contributor I
December 20, 2022

The same problem about airplay also came to me. I just bought a new iPhone 14 pro with iOS 16.2 yesterday. All the Sonos devices, Play 5, Sonos one, Beam and a pair of ikea shelf model can be found clearly in the airplay list but cannot be connected. Accordingly all the Sonos devices cannot be used in Home app. But every device works perfect with Sonos App. I’ve called the support service twice. There has been no workable solution yet.

    Corry P
    Corry PAnswer
    Sonos Staff
    December 23, 2022

    Hi @tomas20 & @AJ Lee 

    This may go some way to explain:

    https://9to5mac.com/2022/12/21/apple-pulls-new-home-app-architecture-in-ios-16-2-as-users-complain-about-homekit-issues/

    Although we rarely recommend factory resetting Sonos devices, in this case we have received reports from users that it will help - as long as you don’t then add the unit to (new) HomeKit afterwards.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      tomas20Author
      Contributor I
      December 24, 2022

      Hi, 

      thanks, factory reset helped!

       

      btw. https://www.idownloadblog.com/2022/12/23/iphone-home-app-issues-ios-16-2-upgrade-option-removed/

        dxls
        Lyricist I
        December 28, 2022

        Hi @tomas20 & @AJ Lee 

        This may go some way to explain:

        https://9to5mac.com/2022/12/21/apple-pulls-new-home-app-architecture-in-ios-16-2-as-users-complain-about-homekit-issues/

        Although we rarely recommend factory resetting Sonos devices, in this case we have received reports from users that it will help - as long as you don’t then add the unit to (new) HomeKit afterwards.

        I hope this helps.

         

         

        Will this be fixed later with an update or do I have to perform a factory reset if I want to fix this problem?

        Ken_Griffiths
        Ken_Griffiths
        December 28, 2022

        Will this be fixed later with an update or do I have to perform a factory reset if I want to fix this problem?

        Apple have pulled their Home App update for now, after users reported problems with it and it’s assumed by some users that Apple will go onto resolve the issues and release an update at some point, but there’s no saying when that will be.

        Meanwhile Sonos users say that things are fixed with a factory reset. I would personally consider trying the reset, but that’s if it’s not your ‘one and only’ Sonos speaker. If you have other Sonos speakers it seems sensible to reset the device and to add it back to the existing Sonos system.

          dxls
          Lyricist I
          December 28, 2022

          Will this be fixed later with an update or do I have to perform a factory reset if I want to fix this problem?

          Apple have pulled their Home App update for now, after users reported problems with it and it’s assumed by some users that Apple will go onto resolve the issues and release an update at some point, but there’s no saying when that will be.

          Meanwhile Sonos users say that things are fixed with a factory reset. I would personally consider trying the reset, but that’s if it’s not your ‘one and only’ Sonos speaker. If you have other Sonos speakers it seems sensible to reset the device and to add it back to the existing Sonos system.

          Unfortunately it’s not my only Sonos so I think it’s worth waiting for a fix from Apple before I do any drastic steps. Thanks for your reply, Ken

          Ken_Griffiths
          Ken_Griffiths
          December 28, 2022

          Will this be fixed later with an update or do I have to perform a factory reset if I want to fix this problem?

          Apple have pulled their Home App update for now, after users reported problems with it and it’s assumed by some users that Apple will go onto resolve the issues and release an update at some point, but there’s no saying when that will be.

          Meanwhile Sonos users say that things are fixed with a factory reset. I would personally consider trying the reset, but that’s if it’s not your ‘one and only’ Sonos speaker. If you have other Sonos speakers it seems sensible to reset the device and to add it back to the existing Sonos system.

          Unfortunately it’s not my only Sonos so I think it’s worth waiting for a fix from Apple before I do any drastic steps. Thanks for your reply, Ken

          Did you mean it IS your only speaker? if you do have other speakers then it is fine to factory reset it as you will not lose your Sonos system, favourites, music services etc. which are retained on your other speakers. If the device was your only speaker in your system, then resetting that, would cause you to lose the entire system. Hope that helps to clear up any ambiguity?

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