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joenut
Contributor I
April 3, 2019
Answered

Sub Connected but no sound

  • April 3, 2019
  • 6 replies
  • 24268 views
Hi. my Sonos shows Family Room (+Sub), but no sound is coming from the Sub. I have been troubleshooting this for days. Forced Sonos speakers to be on the 2.4GHZ bandwidth by renaming a dual band router, made each speaker have its own DHCP reservation on my router, tried hardwiring an ethernet cable to the playbar. Under Advanced Settings / About My Sonos, It shows both Playbar and Sub, but it states "Warning: Your wireless network will not support the use of a Sub or surrounds with your Playbar". It worked perfectly for 2 weeks when all new, but have been having a lot of troubles getting it to all work smoothly again. The playbar kept losing its connection, but i think I got that sorted at least. Please help!!, as this is getting very frustrating for such an expensive sound system.
Thanks,
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    Best answer by Airgetlam
    Three quick suggestions.

    First, reboot your router.

    Second, look in "About My Sonos System" for the line under PLAYBAR that says Line-In, and tell us what that says.

    Finally, submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic about your particular setup that will help Sonos pinpoint the issue and help you find a solution.

    6 replies

    Airgetlam
    AirgetlamAnswer
    April 3, 2019
    Three quick suggestions.

    First, reboot your router.

    Second, look in "About My Sonos System" for the line under PLAYBAR that says Line-In, and tell us what that says.

    Finally, submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic about your particular setup that will help Sonos pinpoint the issue and help you find a solution.
    Bruce
      joenutAuthor
      Contributor I
      April 3, 2019
      Thanks Airgetlam,
      I had rebooted the router and re-powered the speakers several times during my previous process of changes/revisions mentioned above, but had forgot to reboot the router one last time after my final revision.
      That solved it.The Bass is back!
      Thanks,
      Airgetlam
      Airgetlam
      April 3, 2019
      Outstanding. Enjoy!
      Bruce
      joenutAuthor
      Contributor I
      April 4, 2019
      Airgetlam,
      that only worked for a short while, it went back out. Here is my diagnostic number: 1299737234. Please Help
      Airgetlam
      Airgetlam
      April 4, 2019
      I am not a Sonos employee, so I can’t review your diagnostic. Hopefully, someone will be along shortly to review it.
      Bruce
      Keith N
      Keith N
      Sonos Staff
      April 4, 2019
      The diagnostic report you submitted is showing that Sonos detects an incompatible extender. Seems like we are going to need a bit more information about your specific local network to get Sonos working properly. Please check out this article to see if your network hardware has a workaround.

      If you're still having trouble, reaching out to our support technicians may be a good idea. They can set up a remote session and have a look at the network in real time.
      Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
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