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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53971 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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    986 replies

    almazri
    Prodigy I
    August 15, 2024

    I remember people asking for headphones that are a zone, not basic Bluetooth clones of what’s already on the market. 

    Ken_Griffiths
    August 15, 2024

    I remember people asking for headphones that are a zone, not basic Bluetooth clones of what’s already on the market. 

    Well they’ve apparently got the Qualcomm QC A4012 dual band WiFi chipset onboard according to things I’ve seen/read online, so who knows what the future may hold. Seems priorities for the moment though are with the App, but there’s always the fact they can play Snapdraggon Apt-X lossless audio (not that I have a TX that can do that as my hardware is Apt-X HD only) and by my own reckoning the Ace supports 24/48 .ALAC HiRes audio too.

     

    Lyricist II
    August 15, 2024

    Yeah.. the new hardware could be revolutionary, but it still doesn’t detract from how bad the new UX in the app is. The price-point on these systems is far too high to have to be constantly fighting it these past few months.

    I’d also speculate that the vast majority of Sonos customers have no interest in ever having to use this site. At least for me, I’d much rather be enjoying a great sound system that actually works instead of catching up on all of this.

    I just want HDMI to work as reliably as it used to on my Arc, and for the app to not make it so difficult to control multiple rooms/sources 😢

    Enthusiast II
    August 15, 2024

    Sure is a lot of trouble for a dumb pair of headphones that nobody asked for

    You obviously haven’t been around here long as the Headphones were often mentioned during the past 4 years or so and I wouldn’t be too quick to judge things, as Sonos still produce excellent hardware and the Ace is no exception to that fact.

    That must be so galling to the hardware team.  I agree, Sonos has some excellent hardware, sadly hampered by poor software and lousy leadership. 

    August 15, 2024

    That must be so galling to the hardware team.  I agree, Sonos has some excellent hardware, sadly hampered by poor software and lousy leadership. 

    Absolutely. Even after defecting from Sonos in 2020, I have continued to maintain that the hardware is excellent for both build and sound quality for home audio other than TV applications. On the software side, I see nothing poor in S1 either. It still does the job of a remote control, it does not aspire to anything fancier.

    On the headphone front, what I recall being mentioned about them was for their being used as another zone. There was no clamour for just a BT capable copy as the Ace are at this time.

    PS: I don't use Sonos for TV, hence that little qualification.

    Trending Lyricist I
    August 15, 2024
    I bought a book but I only have part of the pages, Sonos app is the same
    Prodigy III
    August 15, 2024
    I bought a book but I only have part of the pages, Sonos app is the same

    Or…

    “NEW! The complete Sonos system! Collect a new fix in fortnightly instalments - 13 updates available over 26 weeks. Until complete, you’ll not know what shape the system takes. Once you have collected all the fixes, you’ll be able to impress your friends with sonic brilliance. 
    (While CEOs last. Updates may be withdrawn or changed at any time. Music library not guaranteed. Number of accessible devices may go up or down, and past performance is no guarantee of future access. Technical network knowledge required. Details of those with fully working systems are available at the Sonos forum - no abuse will be tolerated. Date of final release subject to continual pushback. Class action will be rightly ridiculed. For full Ts&Cs, and to become disproportionately outraged at what are completely standard data collection policies, visit the Sonos website. Details correct at time of writing but are highly unreliable.)

    Trending Lyricist I
    August 15, 2024

    It’s my felling, I buy someting not finish, first time I buy Sonos but last time for sure 

    Trending Lyricist I
    August 15, 2024

    And when I read have to wait 26 weeks for have the full system I can only laugh, never see a stupid company like this bye bye sonos

    Prodigy III
    August 15, 2024

    And when I read have to wait 26 weeks for have the full system I can only laugh, never see a stupid company like this bye bye sonos

    Ma réponse ci-dessus n'était en fait qu'une blague sur la façon dont les mises à jour pourraient être comparées à un produit de collection. Les mises à jour sont publiées toutes les deux semaines et ils s'attendent à ce que l'application soit à nouveau presque entièrement fonctionnelle d'ici octobre...