Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

R

red alert

Lyricist I

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

Why not revert to S2 then, until you address your issues, organizational/management first, since I don’t know how it is possible to take a decision to release such application at all ...

jgatie

Why not revert to S2 then, until you address your issues, organizational/management first, since I don’t know how it is possible to take a decision to release such application at all ...

As has been said 1000 times, the old app doesn’t support the new hardware, and sales of the new hardware take priority over everything else. Investors mean more than customers in the venture capital world.

press250

Prodigy III

https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch

S

SilverGrey

Enthusiast I

https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch

Which is exactly what many people have said for many months. It would be the right thing to do, but sadly the damage is already done.

almazri

Prodigy I

They also laid off 100 employees today unfortunately. Some in customer support. Spence is still around, of course.

https://www.theverge.com/2024/8/14/24220357/sonos-layoffs-august-2024-app

“The cuts spanned across the company and impacted divisions including marketing, product and engineering, platform and infrastructure, and software quality.”

“Sonos is also in the process of winding down some of its customer support offices, including one in Amsterdam that will close later this year.”

melvimbe

https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch

I would not read too much in to that. It’s somewhat stating the obvious, that Sonos did consider their options, but I don’t think it definitively shows that Sonos is favoring this option at the moment.

That said, with the mentioned product delays, Sonos could prioritiesthe older app updates to work with Ace and whatever new products are coming before the rumored October release. That seems like it would be essential for any kind of rollback, but would probably postpone some other future projects in the pipeline, that may already have been delayed anyway.

Danny

Stanley_4

Grand Maestro

Better to just go back to the old app with no changes at this point, Sonos needs to get folks back to fully operational.

Release a new (S3?) app that supports the Ace and other new hardware. It worked well for S1/S2.

skullc

Prodigy III

Better to just go back to the old app with no changes at this point, Sonos needs to get folks back to fully operational.

Release a new (S3?) app that supports the Ace and other new hardware. It worked well for S1/S2.

No need for me I am still using the old s2 app 😜

Network= livewire cpe pro 3 +eero 6 pro wireless

D

Ducksfat

Lyricist III

Sonos deserve to crash and burn. They have had ample opportunity to put things right and have continued with their single minded "we know what's best for our customers" attitude for far too long.

sigh

Prodigy II

https://www.theverge.com/2024/8/14/24220421/sonos-s2-app-relaunch

🙄 Of course they do.

Will be my fault, I decided to sacrifice my speakers and enable upgrades on everything.

Then again it is the verge reporting, so… 😂

Show more replies

Sign up

Login to the community