Update on the Sonos App from Patrick Spence

Spin is a wonderful thing for public announcements, but the devil is in the detail.

In their published figures, prior 3 month year on year was healthy and grew, they also had some significant expenses during the same period last year as a result of planned restructuring and abandonment costs.

If you look at the prior 9 month year on year figures beside them it is a different story. Down in all regions with the EMEA taking a significant downturn. The 9 month figures also includes the end of previous year holiday sales figures.

You would hope a small time window including a new product launch would see a rise. Most products do as it’s the pre-order shipments and early adopters driving those sales.

The next quarter is going to be the interesting one. Depending which way the US economy goes the US region could end up looking more like the EMEA region does over 9 months.

I agree there will be many buyers either online or in store who won’t even have looked at reviews, recommendations or blogs online,

But shoppers are much wiser to the sales in the run up the holiday season that have been happening the past few years. Sonos are going to be in a difficult market when up against Bose QC, Sony who are recognised, generally well regarded consumer names at this price point and get significant discounts and Apple. If the US economy is turning are Sonos able to discount enough to stay in competition or when faced with a one off luxury item $200-$300 spend for existing highly rated products vs a $400+ spend on a new entrant, will enough pay the extra on the new entrant.

I agree with all your words! 👍🏻 Interesting info too. (All I was doing was just making a very quick point in response to someone saying Sonos would regret releasing the Ace, by saying their first quarter looked like good sales. Sonos has to be truthful to its investors about what is and isn’t selling. So I was just quoting the facts that Sonos put out.)

I don’t really use Sonos Alarms very much and mostly prefer Alexa alarms on Sonos instead. Have you tried a reboot of the network to see if that may solve the issue and/or the relevant speaker too. I suggest it because the Sonos alarms here appear to be working and saving okay, so perhaps a reboot will maybe fix things as the Alarms are stored on the player.

Thanks for your help. I’ve tried rebooting all the speakers and turning off and on my WiFi router. Tried it a few weeks ago and just tried it again now to see if any improvement. 
 

whe I save an alarm, it looks like it has saved. But then when I swipe up and close the app, reopen it and go back onto the Alarms page, it’s disappeared. 

I’ve just checked again here by creating/saving a new 5am Alarm, then fully closing my own App (slide off screen) but the Alarm just stays ‘put’ here when I reopen it.

Have you tried a different Sonos player, or even a different controller App (if you have those available to you?) to see if that makes any difference.

I was saving the alarm using a Sonos Beam in the Main Bedroom and using an Apple iOS controller.

 

Thanks for the help and for attaching the GIF. Mine sadly isn’t working like that. Actually I realised I don’t even need to close the app - if I just go back, and then return to the Alarms page, it disappears. I’ve tried on my iPad as well as iPhone. I filmed a screen recording but can’t work out how to upload it here 

@ss1234,

Your community profile lists …

• Sonos One SL
• Play:1
• Play:3
• Connect

Have you tried the alarm using a different speaker/room too?

Yes, I’ve tried on each speaker - same issue each time sadly

Does anybody think this might be an NTP server/network timezone issue, where an NTP server hasn’t be [correctly] allocated at router level to provide the speakers with the time info? The app might have the right timezone assigned to it in the settings, but if the speaker can’t get the current time from the router, it might be causing the alarm set to fail…? Just a thought.

Just to add some further (different) thoughts to @Rhonny’s suggestion above…

My initial thoughts were along a slightly different line. I was thinking that the older products might perhaps be really short on storage space. See this chart:

So I was thinking if there might be insufficient space on one of the ‘old’ devices to perhaps save the Alarm settings? The product with the most memory available is the One SL, so I just wondered if things might work with the other ‘old’ devices powered off and then the router and One SL only rebooted and then just see if the Alarm might work/save with just the One SL operating standalone.

… just a bit of a guess however on my part. Removing some things (services/playlists etc.) perhaps then might also remedy the issue.

I perhaps should have mentioned checking both the Apple App Store and the Sonos App itself for any ‘App’ and device ‘Firmware’ updates, if not checked already. Check the ‘About’ box in the App, just to ensure all listed products are using the same version of the firmware.

So is worth downloading the App ? , i have resisted this long !

Regards