Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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sigh

Prodigy II

If the CEO was to be ousted it would have been yesterday when the quarterly earnings were announced. But he appears to have the full support of the board in his plans to fix the app.

You know that the “full support” of the board does not mean.a lot in publicly traded companies. You have full support, until you are ousted. A lot of discussions happen behind the curtains...

On the top of my mind, a recent exemple:

Press Release – Paris, March 1st, 2021
Danone's Board of Directors confirms unanimous support for Emmanuel Faber,who proposes the separation of Chairman and CEO roles

Press Release – Paris, March 15th, 2021
New governance at Danone Emmanuel Faber steps down as Chairman and CEO Gilles Schnepp appointed non-executive Chairman

In a 15 days timeframe, we have a press release giving “full support” to the CEO, then another press release to announce that he we asked to step down by the board.

Whilst I agree with the sentiment you are trying to make and that Quaterly reports aren’t when the board will say publicly say ‘bye now’, I don’t think you picked the best example when more context is added

https://time.com/6121684/emmanuel-faber-danone-interview/

Quotes around the Chairman/CEO roles on the 1st March, say he would step down as CEO when a replacement was found to concentrate on his role as a non-exec chairman. Obviously that went sideways when a pair of stakeholders pulled off the coup and sideswiped him.

https://uk.finance.yahoo.com/news/danones-board-directors-confirms-unanimous-203400002.html

Danone's Board of Directors confirms unanimous support for Emmanuel Faber,
who proposes the separation of Chairman and CEO roles
Following a meeting on March 1st, Danone's Board of Directors reviewed the company’s corporate governance and decided, on a proposal from Emmanuel Faber, to separate the functions of Chairman and CEO in the near future. The separation will be effective upon the appointment of a new CEO. The process to recruit a new CEO has been launched and once complete, Emmanuel Faber will focus on his role as non-executive Chairman.
In the meantime, Emmanuel Faber will continue as Chairman and CEO, with the full confidence and unanimous support of the Board to exercise full operational responsibility for the company, and to lead the implementation of the adaptation plan Local First

There are always plenty of CEO/Senior Execs who have full support until they suddenly announce they need a new challenge, following behind the scenes conversations.

O

ossie195

Contributor I

it's a bit late for the letter of contrition.

not only did you consciously remove functionality but also forced an update that wont launch on an android device.

repeated failures and total frustration.

i've got a total brick of a whole home sound system with no ability to control it.

total waste of thousands of dollars.

W

Weegiw

Lyricist I

I hadn't seen he had been asked to stand down. Cant imagine why 😂

Hasn't even had the decency to reply to emails as he promised. Still waiting for the Music Library (Error 913) fix promised.

M

MeganUK

Contributor I

August 10th still unable to use the thousands of pounds of equipment. To be clear every day they make more and more money via subscriptions and radio tie ins and their own radio. I’m so sorry that Sonos staff feel bad while they rake it in. Headphones? Nope. New Sonos products? Nope. Sonos? Nope.

Ken_Griffiths

I hadn't seen he had been asked to stand down. Cant imagine why 😂

Hasn't even had the decency to reply to emails as he promised. Still waiting for the Music Library (Error 913) fix promised.

Do the things mentioned in this Sonos Support link not work for you. It seems that most people have this fixed now…

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

If using MacOS, there is also a user-created guide with screenshots at:

If using Windows, there is this thread too:

I hope this helps.

S

StefanT

Trending Lyricist I

Maybe, but option should be there, mine is sonos 5 s2 was very happy with old app and being able to go back to it would alleviate all the angst towards sonos, simple option and don't understand why not when this issue has destroyed their reputation. I have no way to play my music library and refuse to pay for streaming to get music I already have.

I have a few friends including a few in hospitaly that are now unhappy not being able to offer their music library for functions, not just home users unhappy. Less platitudes by sonos and more action us what has been asked.:)

If your friends are in hospitality and using Sonos for functions, would they not just be using Sonos Pro instead?

Or SoundTrackYourBrand to get rid of this Sonos play-doe product…

Ken_Griffiths

If your friends are in hospitality and using Sonos for functions, would they not just be using Sonos Pro instead?

Or SoundTrackYourBrand to get rid of this Sonos play-doe product…

Yeah, but it might be inconvenient and even cost a lot more to do that, particularly if the hardware is perhaps in situ already.

S

StefanT

Trending Lyricist I

Regarding the new app and Patrick’s note to the community, Sonos has revised its fiscal guidance due the botched app rollout. Also Sonos is delaying 2 hardware releases to deal with the app. This is a staggering screw up, obviously affecting huge amounts of people.

"The company is now delaying two hardware releases originally planned for later this year as it deploys an all-hands-on-deck approach to fixing the app. "I will not rest until we're in a position where we've addressed the issues and have customers raving about Sonos again," Spence said during the afternoon earnings call."

Title of Patrick’s next community blog post: How to tank your company and alienate your customers in 90 days.

WHO would like to buy a Sonos product during these circumstances?????

O

ossie195

Contributor I

I now see that the investment of money for hardware that can just be rendered nonfunctional by a screwy software update is not worthwhile, and I will be looking to migrate to some other solution, though with a lot of pain for the wasted money. For me, a key to this system has always been the robust ability to access, search for, and play my own music library.

When I first bought Sonos way back when, that robustness and just point it at an smb share simplified home use for me. I already had a server with nfs & smb shares for the computers and movie players in the house.

The CR100 controller and the not needing to run central dedicated server software that would need fixing after updates or when it randomly crashed was a breath of fresh air. SlimServer at the time was good at what it did, but it needed tinkering and fixing too often in the early days. The fun side soon wore off when I just wanted to listen to music and not bring my work home fixing a server 😁

It’s why I still cringe at all the ‘just run plex/roon/whatever server’ suggestions. The benefit of Sonos was always device level play queues (not supported by DLNA) and I don’t need another free or paid single point of failure piece of software to deal with to listen to music. If I’m going to run plex/roon/whatever then why bother with Sonos devices at all? And why would i want to add yet another system with it’s own issues and problems into the mix?

While I can sympathise with people approaching Sonos with a home audio perspective where devices can last for very long time, I personally have never considered them as more than an appliance that does what I need now. Unlike my AVRs/Amps which have slow moving hardware spec changes and I expect a long life from, the nature of services Sonos works and my early devices suffering hardware faults after 3 years mean I don’t expect a long life from them. If they do last it’s a bonus.

My last Sonos Amp purchase, was about 4 weeks before the May software release. I hadn’t even got as far as having it setup permanently because the room it was for wasn’t ready. More fool me, my main uneasiness around having the whole house Sonos became a reality 🙄

so incredibly frustrating....i understand your pain

S

StefanT

Trending Lyricist I

If your friends are in hospitality and using Sonos for functions, would they not just be using Sonos Pro instead?

Or SoundTrackYourBrand to get rid of this Sonos play-doe product…

Yeah, but it might be inconvenient and even cost a lot more to do that, particularly if the hardware is perhaps in situ already.

Yeah… but their products WORKS…………

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