Update on the Sonos App from Patrick Spence

I applaud the note and taking responsibility. Good to see that note being issued (a bit later than people might have expected but good nonetheless). 

But despite the contrition, and if this forum over the last couple of months is any indicator, I fear this thread will still shortly become a breeding ground and echo chamber for abuse and toxicity…. 

I love @SONOS and love the CEO making a statement. The issue I have is that Patrick states that when the app was released you “found” a number of issues. That wasn’t the problem. The problem was that you literally removed features people used every day. That was a deliberate decision by the developers. So, the apology rings hollow because this statement makes it sound like a software bug and not an oversight or a conscious decision. 

This is likely to prove to be too little too late for many.

On that time line we will have suffered a sub standard reduced function app for 5 months. That of course assumes that they manage to deliver to the schedule.

Lets not forget that it has taken Patrick Spence nearly 12 weeks to admit that the frustrated users have been let down by Sonos.

Well, I‘ll keep it polite this time, but I have other words in mind. It would be great if the app was released after fully functioning and severe testing. For months I’m struggling and it is still not working as expected. Sonos must do a much better job to gain my trust again 

Hey @Rhonny, of course your prediction is accurate. Silver lining: folks venting here on this topic might bring a measure of ‘peace’ to other topics. Silly thought, I know, tho’ one can hope? 😅

I agree. If there only had been issues I think the uproar would not have been that big. The fact that basic functionality that was part of Sonos (like editing queues) from the very beginning was left out from the app is what made people upset.

And I now notice that bringing back the functionality for editing playlist / queue has now been delayed again. It was promised for August, now it is September / October.

So I don't expect this letter will calm down the storm ….

I'm not gonna comment too much but to be honest I'm astonished that “Restoring edit mode for Playlists and the Queue” is now September and October.  Sure, everyone has different priorities and ‘needs’ but actually editing what you're listening to is a core Sonos function.  That it was removed in the first place was incredible, to wait a possible 5 months to restore it, wow!! 😔😔😔

Yes, it would be remiss of me to ignore that the app should never have been released without being ready (problems will have been known beforehand as the app shown in the social video ads was not the one they rolled out), and also August remedial work shifting to Sept/October will be a red rag to a bull…

But the acknowledgement is positive. I just suspect the next few pages won't be.

I genuinely wonder if I'll still have to individually select Apps to update in Sonos come Christmas instead of ‘Update All’ that I've done for a decade plus.  Ball ache.

I predict no.