100% not true! Update is still garbage.  I have $1000’s worth of Sonos speakers which i’m about to sell and go somewhere else. Enough is enough 

What’s not true ? You can’t just say ‘all of it’ without any justification.  You don’t cite any issues that you’ve been having, yet you only joined the forums today to say that you are going elsewhere.  Your post is barely credible.  

The Sonos App Release Notes page now shows 80.11.33 (Android) and 80.11.39 (iOS) with the same Oct 28 release date and list of changes as the now vanished .32 and .38 versions. Curious...

Yes

I am trying to stream music from my 2011 iMac to Sonos Play:1.  It’s not a lot to ask, and I used to be able to do it.  I was on a chat with a sonos engineer for an hour or so a few weeks ago and they coudn’t sort it and advised I got them on the phone and had an engineer take over my screen and work on it.  Four hours and three different engineers later and I still can’t do it. They have all been super helpful, and in fact the second one managed to get it working but 24 hours later it stopped working.  I’m frustrated as I just want to be able to hear my music. One suggestion was to get a NAS system but that’s going to cost me hundreds …

I just grabbed a Raspberry Pi, a cheap “Zero 2 W” will do just fine.

Put the music on a thumb drive, not the mini SD card to avoid update frustrations later on.

So I now have 80.11.39 for my Mobile App and 16.4.4 build 81.1-58120 for my PC App

Has anything changed? No! You are lucky if you get the music’s title or the artist. Worse, I don’t even get the “queue icon” on the lower left hand side, which means I have no idea what track is playing, let alone editing, deleting, adding or skipping. Precisely because of this, the only option left for me to create a queue list is to use the Windows 11 PC App (used to be 80.1-55014 and now 81.1-58120). I had been relying on the Windows App since May, waiting for Mr. Chief Innovation Officer and his hundreds of engineers and Santa to fix the mobile app.

So it is particularly annoying that TODAY I found out I had to update the PC app software from 80.1 to 81.1, or else, one cannot update one’s music library from the PC as all functions to manage your library are greyed out (even though your mobile app can scan and access the new music library - but which is the the lesser evil, not knowing what’s in the queue or not being able to update the library!!). As for 81.1 for Windows PC, no documentation, no release notes, not even notification and NO CHOICE not to download.

And if this is not enough, with constant new versions of software for both the Mobile and desktop/laptop apps, many of the speakers (for me it is always the S3) get thrown off the network and need to be factory reset and have their own software updates (I assume software that resides within the speakers?). I had to do this twice with 16.3.1 and now 16.4.4. If Mr. Chief Innovation Officer thinks this is a significant improvement: having to use a power extension cord so that I can fire up the speaker literally next to the mesh router to make sure signal is the strongest possible and still taking about three tries before the speaker is recognized, I wonder what we can expect …. another Error Code 913 perhaps.

 I pity all those people getting Sonos for Christmas. Or should I worry? How much can Sonos sell now and even if you could, it’s just more ill will.

I’d imagine most people who still cling to a drive-based music library will already have a Sonos or equivalent system. I would think those buying Sonos now (those ‘getting Sonos for Christmas’) will have streaming subscriptions. I’m noticing the majority of those posting here with app issues have music libraries which would suggest things are largely fine for streaming customers - Sonos works fine for me with Apple Music and Spotify. 

It’s not clinging. Classical and jazz listeners (and all genre for that matter) all have performances that Apple Music or Spotify don’t or cannot possibly curate. The only way to listen to what we like often means obtaining it in whatever medium and converting it into MP3.

Sonos is trading at its historic low. Hold your breath.

Yes, between Guitersuperstar’s advice to convert DTS to LPCM and Pete Pee’s review of the Ultra I’m GASing for the Ultra a bit now but I think I’ll wait a couple quarters to see how they go. Certainly will leave until I get a new telly that can pass through everything.

It would be a nice upgrade over my Playbase with its ported sub. I have DSOTM on Atmos Bluray, would be nice to hear it with overhead effects as well.

I can't see ripping CDs to anything but a lossless format.

A good number of folks find ripping gives new life to an ignored CD collection by making it painless to play.

I have too many CDs not streamed anywhere to give up my collection. Particularly given how cheap and easyy (once ripped) itwasto add it to my Sonos.

Hopely the fast scroll button will be soon reintroduced, it's a hell of a job, scrolling over 3000 artists in local library. 
But I'm afraid that the system, now working in the cloud, would always be slowly compared the old “local” app. 

Are people still having issues playing Amazon music? We haven’t been able to play my Amazon Music playlist since the spring update. This is so annoying! I’ve never seen a failure in an App update like this before. We have a bunch of Sonos products which we always used with Amazon Music and now they are just like expensive decorations sitting around our house. We have had Sonos products since 2007 and now I wish we never bought any. What a disappointment, I wish i could return all my products.

Having recently marked my 21st anniversary at Sonos, I want to express my deep gratitude to you for being a Sonos customer, whether you’re a first-time or long-standing one, and personally commit to you that the next 20 years hold so much more. The ease, reliability, and magic of our products is the most important thing to me and everyone else at Sonos, and the best is yet to come.

I was a customer. Not any more.

I’m back on S1 now across all my devices except the Era 300. And life is good.

Having held off of updating the app or speaker firmware for the last six months whilst watching the debacle unfold with horror I ended up updating both on Monday 4 November. This was unintentional and happened whilst trying to install the desktop software on a new Windows laptop. I watched with horror as my five rooms plus Boost started flashing orange as they attempted to update. However much to my amazement in certainly less than 5 minutes all units had updated. Of course then I had to relent and update the app on my Android devices (Pixel tablet and Pixel 8 Pro).

Apart from the initial pain finding my way round the app, all the stroking up or down from the appropriate point on the screen I have found the app responsive and the volume controls as easy and responsive as the old app.

Yes there are still issues with missing album artwork on the music library, no alphabetic progress when scrolling the music library or the Plex version of the library and still the lack/limitations of playlist editing. However I am reasonably happy with it.

Also today we had some electric work done which resulted in the power being knocked of a few times in succession. Despite doing nothing to order the way the kit powered up it all recovered without intervention. It is a mixture of Sonosnet kit, Amp, mini sub, Beam, One SL, Five and a stereo pair of Era100s. however all units are allocated fixed IP addresses.

We will see how it goes.

I would be very interested to hear your ongoing thoughts about the latest version as I am still on the old version. Back 6 months ago my iPad updated to the new version and I hated it so had to remove Sonos completely from there but I did manage to restore my Android phone to the original version and have been using that since then.

I am keeping watch on when it might be acceptable for my use to change to the newest version (I won’t use the word upgrade!).

My Sonos system is used mainly for listening to internet radio stations and also my FLAC music on my NAS drive - both of which were compromised for me in the first version of the new app. Off the top of my head, things wrong for me were :-

1. No mute button on the app
2. The radio stations icons and text were large in the stations list so impossible to tell the difference between 2 stations that started off with the same letters in their names
3. Playing music from my NAS was a disaster due to queues not working properly
4. Scrolling through my music collection was a joke due to no alphabet list
5. Playing back a radio station required more user interaction and clicks than the old app
6. There were no numbers on the volume slider

We’ve managed to avoid the worst of the app fiasco - still running S2 16.1 with system software 16.2 - caught it early and managed to turn off auto updates.

I check back here from time to time to see if it is safe to update as manually updating all the other apps on the 3 IOS devices we use is a bit of a pain.

The a-z scroll in the music library and reliability are key for us and sounds like the app is not there yet. I’ve seen no mention from Sonos that a-z scrolling is ever coming back but here’s hoping.

”Currently, fewer than one percent of app sessions result in a “something went wrong” message.” doesn’t seem great - I’m guessing that with our use that translates to a problem every week or two - hardly something to boast about.

Ho hum

As at Nov 9th 2024.

As a heavy NAS media library user I would say don’t upgrade yet as there are still too many missing features and bugs when dealing with the Media Library.

I have the latest OS on the speakers, the latest IPad & Android versions and the latest Windows PC version of the controller and only the PC version has anything approaching acceptable functionality for Media library users.   

My Media Library suffers from the “fragmented compilation album” debacle too which some say was fixed but Sonos acknowledge its not yet fixed for all.

Respectfully Mr Millington if your conclusion about how much improvement there has been is based upon the volume of support calls then I am sorry to say that is a flawed view. 

Its been over 6 months with numerous updates so do you think people will continue to bother to raise cases ?  I certainly don’t and I can tell you that as of last night,  with the latest os and controller updates applied,  my IPAD version crashed 3 times (randomly losing the queue whilst it was playing ) and the Android version is clunky and slow and yet I will not continually pester your support team with calls..  I strongly suspect that many others take the same view. We are all tired of complaining but it doesn’t mean things have improved.  

It's great to see Sonos making improvements to their app, especially after the significant feedback they received. It’s clear that a lot of work has been done to address user concerns, such as app responsiveness and setup issues. I understand how frustrating app performance can be, especially when it starts affecting daily use, like controlling volume or adding products. I’ve experienced similar issues with other apps in the past, but I’ve found that reaching out to support via WhatsApp for real-time troubleshooting often leads to faster resolutions. Have you tried contacting Sonos support via WhatsApp for a quicker solution to any ongoing issues? It might be a good option to explore while waiting for the updates to roll out.

This guy and who ever is allowing him to continue to lead this disaster should be fired. That you could continue to portray any level of progress to your loyal customers (who are apparently the only ones actually testing and providing accurate feedback for you) is outrageous. For his assessment to suggest any level of improvements or that he has provided any level of solutions to basic system functionality should be all that top leadership needs to show him the door. This is, if not an outright lie, and incredibly inaccurate, irresponsible, and disappointing example of zero change within the Sonos brand. Until there is change in top leadership, how can customers have any level of hope for a return to what Sonos used to represent - the best in class and leader in innovation. 

Using app version 80.12.02

Android pixel 8 pro with android 15

Application has background privilege 

Using Wifi 7 and very good network connection. 

1 Sonos play is wired connected to the network with 1gb connection 

But I still experiencing

- error message 'system not found' when application get back or sometime navigating in different app screen

- slow responsiveness. For instance using volume button 

Could you try if connecting the speaker via WiFi instead of via cable helps?

The only thing I can say is, as a 15 year Sonos user, what I miss (from least to most):

• Sonos App v1. It was quick. Never had a failure.
• Dedicated remote. Allways immediatelly available. Never had a failure. It was expensive, but also a high-class touch. But most of all, efficient.
• The feeling we had a “state of the art” system. Now we, daily, keep fighting against software.

What I regret the most is selling my old Sonos Play 5. I substituted it for a Move (Gen 1) due to beeing non compatible with version 2 of the App, although it sounded excellent to me. I wish I never changed both, App and speaker.

Sonos used to be my main music system. But Sonos’ intention is not to provide a long term music system, by making very good speakers prematurely obsolete. My main music system is from a brand that has proved to make long term systems. Now I use Sonos to listen to radio, TV and music while cooking.

I think that the most damaging thing about this whole debacle is the fact that Sonos senior management made the choice to stick with the new app, rather than roll back and fix it. This resulted in them putting all their loyal fans through 6 months of degraded service which, for many (me included), is still not back to pre-update levels. I work in an ICT services company, and if a software vendor behaved like this then their products would have been replaced with an alternative by this point. So, not only did Sonos launch an app that was clearly not rigorously tested, they then stuck with it instead of biting the bullet and admitting that they had messed up. I will not buy Sonos again. My next speaker will be a BluOs one, and my Sonos system will eventually be retired.