The New Sonos App and Future Feature Updates

At the moment the biggest effort that came with the last update, is, that now it is possible to start the app on my iPhone 14 Pro without crashing. Hooraaayyy!!!

Maybe one day in the future I can play music 🤩.

Ohh digital wonderland,

we live in turbulent times 🥳

I am one of millions of users who found using the old Sonos app a breeze and suddenly found out the new app became a nightmare. No more almost instant loading of music, no more finding my music library, no more immediate switching from room to room. I can't tell you how many hours I’ve wasted trying to ‘fix’ the problem with the app. This new app is a piece of crap and incredibly frustrating. Because the app takes forever to load any music I feel stuck listening to the same album over and over if I want to listen to music. Why can’t you people figure this out and bring back simplicity and function to this app? Nothing about using Sonos app is enjoyable. Nothing. What a failure.

I 

Yes - the last iteration/update of the app has proven to be particularly unstable in my case. 
I had got use to utilising many of the previously recommended work arounds as per Sonos and others to bring the system back up when components went silent but last weekend was particularly bad with total and instant ‘crash outs’ where everything stopped. I gave up on it the third time. 

So please focus your developers on some of the basics like :

• Speakers staying connected and not dropping out all the while
•  Music selected via the search actually playing and not something you had listened to the day before
• improve the lag in things like changes to volume setting, pause and music selected.

I am far from a technical expert but in these days of “AI” these requirements seem pretty basic things to have working on a music app.

You have taken a product I could not speak highly enough of to something close to useless.

please sort this out for my sanity and health and well-being!!!

I’m with you on this one. I’m feeling like some of us are “acceptable losses” in the eyes of Sonos corporate. There are good people in here trying to help but, at some point, their job is done. That should have happened months ago.

So it’s a new year and I still get random skips, recently played on iOS is non-existent and not much use on android if you are playing different albums from the same artist. I’ve got the rears set at minus 8 or some such because the ambient setting doesn’t seem to work. I like to upgrade my Playbase to the Arc ultra at some point but they need to right the ship before they get more of my money.

I can't switch my Youtube playlists anymore, it just times out and goes back to song one of the playlist I was playing. Also loses connection frequently for 10 seconds or so and then the music comes back on.

This App fiasco is incredibly frustrating.  It was sooo good.  Hopefully the new CEO steadies the ship.

So - how are people finding the latest updates? 
In my case - four whole days without speakers dropping out, less lag and better response from the app, and reliable volume control. Streaming my favourite radio stations and playlists albeit the latter still suffers from the occasional skipped track. Not quite there but signs for optimism going forward? 

I’m  finding no issues, same as before the update. 

It sure sounds like you’re still experiencing a lot of network issues, though. At the very least, I would try a simple network refresh, by unplugging all your Sonos devices from power, then reboot your router. wait a couple of minutes before plugging back in your Sonos devices. This will force a reload of the Sonos OS, get new DNS from your provider, and new IP addresses for your Sonos. 

If, however, this doesn’t resolve those skips, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Hello Bruce. Thanks for your reply. We had what you are suggesting in the shape of a total sudden  power outage during the recent storms over here!  The standard BT router suffered a forced refresh of its network as a result! 
Everything seems more stable to me since the last update though, which was my point.