Sonos introduces New Search

Like I said I almost ONLY use Apple music and it NEVER shows up as the top option - I would like to set a default search mode so i don’t have to take three actions to get where I want to be in the search function. Happy to chat more 

check out this loom to see what i see 
https://www.loom.com/share/0c70c27727ed443a9e75dd6d2840234f?sid=4c0b8794-eec6-4b90-9503-085d23f59163

Hi @abj0028 

Thanks for the video - all I can say is it looks like you use Soundcloud more than Apple Music, but I believe you when you say you don’t. Assuming there isn’t anyone else in the house who listens to Soundcloud more than you listen to Apple Music, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

New Search leaves a lot to be desired 

Hi @Enzo Zucchini 

I don’t have Apple Music to compare directly, but New Search looks fine to me:

Can you find R.E.M. on Apple Music using Classic Search? If so, I can only really recommend using that instead.

I hope this helps.

Hi @Enzo Zucchini 

I don’t have Apple Music to compare directly, but New Search looks fine to me:

Can you find R.E.M. on Apple Music using Classic Search? If so, I can only really recommend using that instead.

I hope this helps.

Looks like the “R.E.M.” New Search issue is specific with Apple Music not showing any result as I don’t get anything either, but other music services correctly populate with the artist.

R.E.M. will however appear under New Search for Apple Music using “michael stipe” as the search query…

Is YouSee Musik (Denmark) not supported in the new search?

I get a red exclamation mark and a notification that the service it isn’t responding.
Classic search is working fine with this service.

“r e m” will also work for Apple Music ie. spaces instead of full stops, but not “rem”

Hi @Elprebse 

Yes, YouSee Musik is supported by New Search.

I recommend you remove your YouSee Musik account from Sonos and add it again, to see if that helps matters.

Remove a music service account from Sonos
Add a music service to Sonos

I hope this helps - if it does not, please let me know.

Yep, that works for me.👍

It did not solve it, sorry. Problem persists.

Hi @Elprebse 

Thanks for trying that step.

Could you please recreate the issue then submit a support diagnostic, posting the received number here? Thanks. Please also include a screenshot of the New Search results page with the red exclamation mark. Thanks.

Hi @Corry P 

1919359629

Hi @Elprebse 

Thanks!

I’ve been told we were already aware and are looking into the situation along with YouSee Musik. 

I’ll let you know when I hear more.

Why the hell would “new Search” not search your linked personal “Music Library”.  Why would we use internet bandwidth or spend extra money when we have all our own favorite music at home?  Sonos must really hate it’s own customers.  I hope classic search never goes away, or I will.

This is the sort of cr^p that will put Sonos out of business. You clearly have no interest in supporting users to continue to access their own music libraries.

I invested a lot in your hardware when it was class leading, and when the app actuality worked reliably. The only thing keeping me with my current Sonos is the cost of replacement (because you have such poor cross compatibility too!). Rest assured, my days of buying more Sonos are over.

Great - will be even better when it includes my music library. I trust my system will know that that is what we listen to most?

Sadly Sonos knows that most folks don’t use local music libraries so it is a low priority.

Why doesn't the new search show results from my music library on my nas drive. 

That feature is coming soon, as announced and also mentioned here…

https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates

They removed it on purpose, probably to push a beta app, because they want to  sell headphones more than they care that users have a working system. 

After the last update broke SMB access to my NAS I purchased a new NAS and copied my music to it, only to discover the search feature does not search my music library - WHY!!!!
The work-around in this forum suggests switching to “Classic Search” but there’s no option to do that.
What is wrong with SONOS, totally unusable.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-update

Coming soon

• Continued improvements to navigation for visually-impaired customers: mid-June
• Playback controls including mute and volume numbers: June
• Local music library search and playback: mid-June
• Improved playback settings including Play Now: July
• Create and edit local music library: July
• Improved Autoplay settings: July
• Improved Sub audio settings with Amp: July
• Snooze alarms: TBD

It worked perfectly till the last “update”, why can’t we have the option to rollback updates until you actually test your work?

I’m pretty sure the answer to hat is plastered all over the Sonos home page:

https://www.sonos.com/en-us/home

Where on Earth is SEARCH on Sonos Controller for Mac 16.3?!!?!
What happened?
No search and no choice to make background a different color? Black only?
Do you think we all have X-Ray vision?