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Important Update to BBC Live Radio Access

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119 replies
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Hi everyone,

The BBC has made some changes to the way you can access BBC live radio in the United Kingdom.

BBC live radio will not be available through Sonos Radio, or TuneIn in the United Kingdom from Today, 13th April 2022.

Find all your favourite BBC radio stations, podcasts and music mixes on BBC Sounds, available on Sonos in the United Kingdom.

To keep listening, you can add BBC Sounds to your Sonos system:

iOS or Android:

Open the Sonos app.
From the Settings tab, tap Services & Voice.
Under Music & Content, tap Add a Service.
Tap on BBC Sounds
Tap Add to Sonos.
Follow the on-screen instructions to add the music service account.

Mac or PC:

Open the Sonos app.
Under the Select a Music Source section, click on Add Music Services.
Click on BBC Sounds
Follow the on-screen instructions to add the music service account.

Users outside of the United Kingdom will still be able to listen to BBC live radio through Sonos Radio.

Cheers,

James L.

BBC Sounds

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Ken_Griffiths

Hi. When I try and add BBC sounds to my s1 app for the play5 gen 1, the BBC site authorises it but then it goes back to the app which says there's an error and a connection to BBC sounds can't be made. I have successfully added it to my other sonos app for my more recent products. Any advice?

Perhaps try resetting the faulting Sonos App and reconnecting it back to your ‘existing’ Sonos Household and try adding the BBC service again… that’s if you are using the same Sonos Account for both Households.

If you are using a different Sonos Account then perhaps try the things mentioned in my previous post above.

J

JakeA1978

Lyricist II

Hi. When I try and add BBC sounds to my s1 app for the play5 gen 1, the BBC site authorises it but then it goes back to the app which says there's an error and a connection to BBC sounds can't be made. I have successfully added it to my other sonos app for my more recent products. Any advice?

Perhaps try resetting the faulting Sonos App and reconnecting it back to your ‘existing’ Sonos Household and try adding the BBC service again… that’s if you are using the same Sonos Account for both Households.

If you are using a different Sonos Account then perhaps try the things mentioned in my previous post above.

No joy I'm afraid. Deleted and reinstalled the app, thenconnected it back to the home system no probs, but same error message trying to validate sounds.

wkeith

Trending Lyricist I

Have finally managed to get BBC Sounds working with voice commands on my Sonos One.

Tried everything I could with Google Assistant but it just kept reverting to TuneIn. In the end I did a full reset on my Sonos and chose Alexa instead of Google Assistant. Still had problems as when I said play BBC Radio 2 it would say BBC Sounds and then just silence. I then re entered Sonos as a skill to my Amazon Alexa app and it now works perfectly.

Not perfectly unfortunately. Doesn’t let you skip forward or back or start where you left off in a podcast/catch up radio. Does in Sonos app but it would be better if BBC/Sonos/Amazon could get their act together and make a Sonos device behave like an Amazon device when using voice.

Ken_Griffiths

No joy I'm afraid. Deleted and reinstalled the app, thenconnected it back to the home system no probs, but same error message trying to validate sounds.

.. and just to confirm, have you checked the ‘Country’ settings in your online Sonos Account profile and checked that your S1 system devices are listed in that accounts ‘System’ list?

https://www.sonos.com/myaccount/user/profile/

J

JakeA1978

Lyricist II

No joy I'm afraid. Deleted and reinstalled the app, thenconnected it back to the home system no probs, but same error message trying to validate sounds.

.. and just to confirm, have you checked the ‘Country’ settings in your online Sonos Account profile and checked that your S1 system devices are listed in that accounts ‘System’ list?

https://www.sonos.com/myaccount/user/profile/

Hi. Yep they're all there. Thanks for trying tonhelp with this by the way, it's really appreciated.

J

John B

You aren't running VPN software?

(Although not very likely to be this given you have it working for S2.)

J

JakeA1978

Lyricist II

You aren't running VPN software?

(Although not very likely to be this given you have it working for S2.)

Nope no VPNs. Its so strange that the BBC site seems happy but the app is just like 'nope not doing it'

Ken_Griffiths

You aren't running VPN software?

(Although not very likely to be this given you have it working for S2.)

Nope no VPNs. Its so strange that the BBC site seems happy but the app is just like 'nope not doing it'

Maybe try removing the BBC service, resetting the App from ‘Settings/App Preferences’ rebooting the speakers and then when all the dust has finally settled, opening the App, connect the App back to the existing S1 system and then reinstalling the BBC service.. a bit of a nuisance I guess, but it maybe worth one final try,.. nothing ventured and all that..etc.

W

windbag

Avid Contributor I

Apologies for late reply, but I’m still not getting response notifications, despite tweaking the flag in my profile as advised earlier.
>Ken_Griffiths wrote: perhaps check your country settings in your online Sonos profile - you can check that here: https://www.sonos.com/myaccount/user/profile/

Did that, my country is United Kingdom.

I just tried uninstalling BBC Sounds and re-installing it (via my Sonos app on the PC). As before it all instlls fine, just won’t browse after installation

>Whilst in your profile it’s also worthwhile checking that you can see your current Sonos products on the ‘System tab’

Yes, it reports them all, including three that are currently powered down

>and ensure your controller App is logged into the same account

There is only one account to log into

>and is fully up-to-date.

No, it can’t be, as we have six Nexus7 2013 V2s as Sonos controllers distributed round the house plus a couple of Nexus 9s. These had a final upgrade (August 2016) on Android 6.01, and could only run up to Sonos V10.3 (build 51166240). We can’t “upgrade” without destroying my entire tablet-controller network - as previously discussed on this thread:

P

Phumbla

Contributor I

Hi everyone,

The BBC has made some changes to the way you can access BBC live radio in the United Kingdom.

BBC live radio will not be available through Sonos Radio, or TuneIn in the United Kingdom from Today, 13th April 2022.

Find all your favourite BBC radio stations, podcasts and music mixes on BBC Sounds, available on Sonos in the United Kingdom.

To keep listening, you can add BBC Sounds to your Sonos system:

iOS or Android:

Open the Sonos app.
From the Settings tab, tap Services & Voice.
Under Music & Content, tap Add a Service.
Tap on BBC Sounds
Tap Add to Sonos.
Follow the on-screen instructions to add the music service account.

Mac or PC:

Open the Sonos app.
Under the Select a Music Source section, click on Add Music Services.
Click on BBC Sounds
Follow the on-screen instructions to add the music service account.

Users outside of the United Kingdom will still be able to listen to BBC live radio through Sonos Radio.

Cheers,

James L.

Outrageous that this no longer works with Google assistant (nor Alexa?) and the BBC have emailed me to state it is not their problem. Absolutley stupid that in 2022 we have ‘lost’ voice control over the playing of BBC on SONOS

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