Getting Started with Monthly Office Hours
Hello everyone!
A few weeks back, we refreshed the community front page and launched a few initiatives to bring more value to the Community Forums and to highlight the knowledge and help what you all bring to one another. We’ve enabled Global Translations, brought deeper and more detailed and consistent content right to the front page and also kicked off the Request Line. Another big part of the content overhaul here on the Community is bringing Monthly Office Hours along.
The Monthly Office Hours were a staple of accountability and transparency over on Reddit a couple years back. The whole concept was to have a dedicated time where the larger community could ask questions rather than sliding into DM’s or playing whack a mole trying to find a thread where Sonos Staff are active.
At first, it was run by just myself. But as the months rolled on, I was able to bring teammates from across the entire Sonos organization such as: product managers, VP’s, even our CEO
And now, with new features on the Community - we can finally bring Office Hours here.
So let’s get started...
These office hours are monthly, happening on the final Friday of every month. If that date falls on a holiday or a time when the office is closed (New Years, for example) It will happen the Friday before or the last Friday that the offices are open. I will post the Office Hours Announcement the Monday before the event to give the community time to get their questions in. I will always be “running the show”, but rest assured there will be more guests and regular hosts added in the future.
I am the head of the Global Communities Program at Sonos. I do not have knowledge of all the hardware and software (app) programs, I’m not the Legal Team and I don’t know finances. I also cannot give away all the secrets. But I do have experience as a Care Technician back when we were taking calls from Santa Barbara, CA. I’m happy to help whenever and however I can, but I do not have access to tickets or support cases. But I do have Slack - which means I can look into things and “elbow the jukebox”.
Live responding to comments will start at 1pm Eastern and continue until 4p.
Unless specified in the post, these Office Hours do not have a specific subject matter. So feel free to bring whatever question/feedback you want. It’s my job to make sure that gets to the right team.
As for today - I’m gonna be giving this thread the majority attention today while “in the office”. I have a relatively light day of a couple meetings and will need to take a lunch, but I will be here (in the comments) until 4p Eastern today.
Have any questions? Let us know what’s on your mind!