Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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Show previous replies

skullc

Prodigy III

Just did a retune of the trueplay. Still doesn’t sound overly amazing. Having to turn treble to -8 and the sub up to +3 to get any sense of warmth. But I have a funny feeling that has more to do with the large open floor plan of my living area with floorboards. Although I’m not an expert with this kind of stuff 🤷‍♂️

No mines same small living room had to set treble to -6

Network= livewire cpe pro 3 +eero 6 pro wireless

A

Aidyb

Trending Lyricist I

Just did a retune of the trueplay. Still doesn’t sound overly amazing. Having to turn treble to -8 and the sub up to +3 to get any sense of warmth. But I have a funny feeling that has more to do with the large open floor plan of my living area with floorboards. Although I’m not an expert with this kind of stuff 🤷‍♂️

No mines same small living room had to set treble to -6

Me too, in 14.10 everything was set to 0 but now have to keep changing things for different inputs and none sound as good as 14.10’s warmth, terrestrial TV I have found EQ bass at +7, treble -2 and Sub output at 0 sort of works to get rid of most of the harsh highs and boxy mid tones, for streaming I have to set EQ bass at +4 treble -4 and Sub output to -2 (or loud scenes are way too bassy) overall the sound is poor compared to 14.10 for me and I now have the added bother of changing settings for different content, I really do think they need to add some settings for us to choose if we want this so called “improvement”, I'm still going to be holding off buying into the ecosystem any further, I was ready to sell and go elsewhere but I'll hold off for a while and see what comes down the line in the next couple of months after this update to see if they finally listen…

On a side note, my loudness toggle no longer work too, so who knows what or if in anyway that may help things if it were working

skullc

Prodigy III

@Aidyb

Just tried my loudness toggle and you are right it does nothing

Network= livewire cpe pro 3 +eero 6 pro wireless

N

nik9669a

Senior Virtuoso

@Aidyb

Just tried my loudness toggle and you are right it does nothing

Strange: definite differences here. Only guessing, but is it possible the Trueplay/volume/EQ settings you’re at are very close to what the loudness threshold is set at?

skullc

Prodigy III

Treble at -6

Height at +6

Surrounds at -5

Rest at 0

Volume at 30

Seems odd with the settings I am on loudness does nothing

Network= livewire cpe pro 3 +eero 6 pro wireless

A

Aidyb

Trending Lyricist I

@Aidyb

Just tried my loudness toggle and you are right it does nothing

Strange: definite differences here. Only guessing, but is it possible the Trueplay/volume/EQ settings you’re at are very close to what the loudness threshold is set at?

No it hasn't worked since the update before or after trueplay, it's still working on my beam 2 though, it is a strange one..

M

msf

Lyricist III

Treble at -6

Height at +6

Surrounds at -5

Rest at 0

Volume at 30

Seems odd with the settings I am on loudness does nothing

Please, try to perform Trueplay by standing in front of the Arc. Don’t walk around, just stay within 1-2 meter and wave your phone. Let me know if there is any difference with the sound. I’m talking about the 2nd stage of the process.

skullc

Prodigy III

@msf
Tried it but the progress circle hardly moved and my arm got tired after 7-8 minutes...

Network= livewire cpe pro 3 +eero 6 pro wireless