Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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Not An Opossum

Enthusiast I

“ Sonos treats the public like its beta testes…”

A reminded that talking about the new Sonos Testes, that may or may not be real, is a violation of the NDA. Theres is absolutely no Sonos testicular bass shaker implant in beta testing.

Also, I’ve used Sonos for years. The software rarely has had a major issue in that time. They’ve added more enhancements and features over the last few years then ever. Sure, there was a little less bass at my dog’s birthday party, but I’d rather Sonos continue adding features we can get excited about. They haven’t let me down yet.

- Not an opossum

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LMrcpa123

Avid Contributor II

Just because you haven't received issues doesn't mean others haven't.
I meant that sonos has a lack of communication with its customers in the community and the fact that its not fixed makes a lot of customers feel unwanted. Also sonos should continue to update like most companies. Im just saying that i dont know how these bugs were released and once they are released we are forced to wait after release to get them fixed.

Generalzod

Trending Lyricist II

My LG Sk9y soundbar sounds better...I mean it’s really disapoointing to be putting up the volume to near half way just to hear the dialogue.

106rallye

Why does it matter you see a higher volume number?

skullc

Prodigy III

I think the volume number means nothing…

However the fact my gen1 beam in the bedroom sounds better does

The arc is nowhere near as good as before and sounds more like a centre speaker than a wide range soundbar

The sound signature is awful now and even with truplay off and manually setting up it's still bad

So no the volume number means nothing...

Network= livewire cpe pro 3 +eero 6 pro wireless

A

arcosin

Enthusiast II

My LG Sk9y soundbar sounds better...I mean it’s really disapoointing to be putting up the volume to near half way just to hear the dialogue.

I remember when I upgraded from LG SL10Y to Sonos and it was such a big upgrade back then. Now I really miss the LG

Dogdad

Headliner III

Why does it matter you see a higher volume number?

Why does it matter to you if the the higher volume number bothers some else??? It bothers me also..don’t like turning up the volume ½ to ¾ to hear decent volume…I’ve never owned any system that one has turnnnnnnnnnnnnnnnnnnnnnnnnnn up the volume so much to get just a little sound…

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Aidyb

Trending Lyricist I

If this is not fixed by the end of october i have no idea what is going on because that would be over 90 days inbetween updates.
i’m still getting over the fact that sonos released an update so flawed over 70 days ago. I mean sonos should tell their customers the fact that you shouldn't update if you have sub gen 3 because of these deadly updates. I remember there being rare bugs that are terrible after updates. Like the dropoff bug where sub and other components would just not be in the system and you would have to restart them. Sonos should warn the public not to update because these update mostly not good unless you see the community say its good. Sonos solution is to turn off trueplay which is a terrible solution because the sound lacks the clarity without it. The whole system just sounds worse with trueplay off so your only solution is to live with it or turn up the bass on the sub to at least 10 im shocked and still doesnt sound as good as 14.12.

Sonos treats the public like its beta testes even through they already have them. Also the lack of communication at the beginning was just terrible. Almost two weeks after the update and sonos tells everyone yeah we made a mistake, guess you shouldnt have updated. I got a full sonos setup because the lack of bugs and software. now i regret getting it because sonos just doesnt treat its customers good. Sonos gives lack of communication with these updates and the fact that this has not gotten media attention is mind boggling. I also wonder if this happened to sony or bose if they would have fixed it with two months instead of this fiasco.

It was 14.10 when the Arc last sounded good

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LMrcpa123

Avid Contributor II

If this is not fixed by the end of october i have no idea what is going on because that would be over 90 days inbetween updates.
i’m still getting over the fact that sonos released an update so flawed over 70 days ago. I mean sonos should tell their customers the fact that you shouldn't update if you have sub gen 3 because of these deadly updates. I remember there being rare bugs that are terrible after updates. Like the dropoff bug where sub and other components would just not be in the system and you would have to restart them. Sonos should warn the public not to update because these update mostly not good unless you see the community say its good. Sonos solution is to turn off trueplay which is a terrible solution because the sound lacks the clarity without it. The whole system just sounds worse with trueplay off so your only solution is to live with it or turn up the bass on the sub to at least 10 im shocked and still doesnt sound as good as 14.12.

Sonos treats the public like its beta testes even through they already have them. Also the lack of communication at the beginning was just terrible. Almost two weeks after the update and sonos tells everyone yeah we made a mistake, guess you shouldnt have updated. I got a full sonos setup because the lack of bugs and software. now i regret getting it because sonos just doesnt treat its customers good. Sonos gives lack of communication with these updates and the fact that this has not gotten media attention is mind boggling. I also wonder if this happened to sony or bose if they would have fixed it with two months instead of this fiasco.

It was 14.10 when the Arc last sounded good

Yeah my bad it was 14.10 but i cant update the post.

T

Tafsern

Lyricist III

Can’t just Sonos open up a bit more and give us some fresh news. What’s the timeframe for the fix? How long will it take before I get back some good sound on my really expensive home cinema system?

The sound is just awful...there’s no punch. No fun. No rumbling bass. Would have thought it was an easy fix, since it worked before.

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Changes to volume mapping and impact on Sub output

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