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Caroline V.
Caroline V.
Retired Community Manager
August 1, 2022

14.12 Update

Related content:Software

Changes to volume mapping and impact on Sub output

 

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc. 

 

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator. 

 

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same,  the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively. 

 

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning. 

 

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update. 

 

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.   

 

 

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

 

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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    948 replies

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    Flare
    Flare
    Prominent Collaborator I
    October 4, 2022

    any chance of a firmware update that fixes the Arc / Sub issue will be released today?

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      JeroenVR
      Prominent Collaborator I
      October 4, 2022

      any chance of a firmware update that fixes the Arc / Sub issue will be released today?

      Im hoping for that miracle too, but in reality I wouldn't count on that to happen today. Probably later this month…….

      Ken_Griffiths
      Ken_Griffiths
      October 4, 2022

      Is trueplay broken with the new sub mini also, or it’s working normally? I’m looking forward to see the answer in the next days… 

      I think Trueplay was only ‘broken’ with the Arc/Sub, as the instructions in the opening post from Staff provide different instructions for the Beam or Ray, which are not related to Trueplay, but merely say that those requiring more bass should simply increase the sub volume. So it appears the Trueplay issue was with the Arc/Sub combo.

      msf
      Lyricist III
      October 4, 2022

      Is trueplay broken with the new sub mini also, or it’s working normally? I’m looking forward to see the answer in the next days… 

      I think Trueplay was only ‘broken’ with the Arc/Sub, as the instructions in the opening post from Staff provide different instructions for the Beam or Ray, which are not related to Trueplay, but merely say that those requiring more bass should simply increase the sub volume. So it appears the Trueplay issue was with the Arc/Sub combo.

      Nope, beam and ray are also affected and it’s not about volume only, but frequency response also. Please check the pages before, you’ll find all the answers there.

      Ken_Griffiths
      Ken_Griffiths
      October 4, 2022

      Is trueplay broken with the new sub mini also, or it’s working normally? I’m looking forward to see the answer in the next days… 

      I think Trueplay was only ‘broken’ with the Arc/Sub, as the instructions in the opening post from Staff provide different instructions for the Beam or Ray, which are not related to Trueplay, but merely say that those requiring more bass should simply increase the sub volume. So it appears the Trueplay issue was with the Arc/Sub combo.

      Nope, beam and ray are also affected and it’s not about volume only, but frequency response also. Please check the pages before, you’ll find all the answers there.

      If you look at the opening post from Staff, there is no suggestion it’s related to Trueplay as far as the Beam, or Ray, are concerned - it is suggested that the user should switch off Trueplay for the Arc/Sub combo.

      For the Beam/Ray, you would just leave Trueplay enabled and if required, increase the volume of the Sub - that’s what the post says. So it appears only the Arc/Sub combo is affected by the mentioned ‘Trueplay’ issue, which Sonos say they are working on. That’s how I read the post.

        106rallye
        106rallye
        October 4, 2022

        There's two things this thread is about. According to Sonos:  “In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience.”

        So the frequency response is Arc only.

        Sonos again: “Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.“

        Lower Sub output could be with Arc, Beam and Ray.

          Ken_Griffiths
          Ken_Griffiths
          October 4, 2022

          My recollection is the update to 14.12 auto-reset any saved Trueplay settings for the Arc room only (users were asked to re-Trueplay tune their Arc room) - the Beam/Ray Trueplay settings were retained during the update and not changed, so I assume it’s not a Trueplay issue in their case. 

          I guess Sub volume was affected across the board for HT setups, hence adjusting the sub volume-level was provided as a suggested solution for Beam/Ray users who wanted to continue with that high Sub setting going forward, if preferred.

          I’ve just chosen to leave my Beam at the default volume level as I’ve been fine with that, personally.

          In the Arc’s case however the advice was to switch off Trueplay altogether to return the Arc to its earlier setting, or as near as dammit, (albeit that’s a point some here arguably disagree on). So I am seeing the matter as two separate issues aswell, but not Trueplay related as far as the Beam/Ray was concerned as there was no suggestion to disable Trueplay in either case for those two HT products. Maybe I’m misunderstanding the post, but that’s how it read to me, otherwise the simple answer would have been to switch off Trueplay on each one of those devices, surely?

          msf
          Lyricist III
          October 4, 2022

          I think Ken is right! My dual subs are connected to the arc, so the beam was never tested by myself. If it’s only the sub volume for the beam and ray, then it’s acceptable for the moment, but for the arc the sub frequency responce is totally broken (with trueplay).

            MrZeDark
            Trending Lyricist I
            October 4, 2022

            TruePlay on or TruePlay off, you can still adjust your own sound profile in the Sonos Controller, and bump up the bass. 

            I don’t think you fully understand what TruePlay is doing?

            It’s more than a modification to your Treble / Bass / Sub.  It’s also driver volumes, but most importantly a very fine tune to your EQ curve that we could never do - with the tools they give us in app. 

            The goal is to minimize Echo and Reverb, having proper balance of volume between speakers, and also hitting the flattest curve it can - so that peaks and valleys are only influenced by the mastered audio you play back, and not by poor customization.

              Airgetlam
              Airgetlam
              October 4, 2022

              Perhaps I’ve not said it clearly.
               

              You can still modify your sound profile with the Sonos controller, whether TruePlay has been used or not. Sonos does not turn off your ability to change your system just because TruePlay has been engaged. 

               

              Bruce
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