Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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Show previous replies

Jeffrey_35

Headliner III

I know the situation isn't good but some of you are being very dramatic

This times 10,000!! It didn’t blow up your tv. It didn’t cause nuclear war, it is a minor inconvenience that they are working on to fix. I know in your tiny world that revolves around you and everything is perfect and goes your own way or else you throw a tantrum on social media like a two year old and in your minds it is the most important thing ever but in the end it’s just a small thing. Why don’t you ask Ukranians or People in African nations or Venezuela or even those in China or, how about the families of people getting killed in our own big cities if they give a bit about a sub and soundbar sounding off. Get grounded, get back to reality and find joy-it makes life so much better. P.S. I have the same issue as you all.

“The true sign of intelligence is not knowledge but imagination.”

skullc

Prodigy III

@msf an iphone 13pro

Network= livewire cpe pro 3 +eero 6 pro wireless

skullc

Prodigy III

@Jeffrey_35

I thought my post was fairly calm

Network= livewire cpe pro 3 +eero 6 pro wireless

M

msf

Lyricist III

Decided to update and after the trueplay was redone again the system feels a little bit more alive now. There’s more deepness in the overall sound and presence. Don’t know is it placebo but definitely for me there’s an improvement.

A

arcosin

Enthusiast II

Decided to update and after the trueplay was redone again the system feels a little bit more alive now. There’s more deepness in the overall sound and presence. Don’t know is it placebo but definitely for me there’s an improvement.

Well if Sonos said that the update doesn’t fix the problem then most chances you’re right.

R

RobinSweden

Lyricist III

I know the situation isn't good but some of you are being very dramatic

This times 10,000!! It didn’t blow up your tv. It didn’t cause nuclear war, it is a minor inconvenience that they are working on to fix. I know in your tiny world that revolves around you and everything is perfect and goes your own way or else you throw a tantrum on social media like a two year old and in your minds it is the most important thing ever but in the end it’s just a small thing. Why don’t you ask Ukranians or People in African nations or Venezuela or even those in China or, how about the families of people getting killed in our own big cities if they give a bit about a sub and soundbar sounding off. Get grounded, get back to reality and find joy-it makes life so much better. P.S. I have the same issue as you all.

We have exactly the same left-wing ideas here in Sweden, and that is whats destroying our country. Not beeing able to criticize any problem because there is always other problems that are bigger.

L

LBJ2

Lyricist III

According to Peter Pee, if you tun off TruePlay for ver 14.16 you will be able to get back your subwoofer base response. 14.6 also includes extended sound stage and cleaner, clearer dialog.

https://www.youtube.com/watch?v=juH4Y4Qe4e4

P

Pahakissa

Lyricist II

Strange enough, since 14.12 update Beam gen 2 with the Sub and Trueplay sound best they ever have. Yesterdays update 14.16 made this even better. Before 14.12 I was actually on the fence on switching back to a traditional surround setup.

S

slongChez

Trending Lyricist I

According to Peter Pee, if you tun off TruePlay for ver 14.16 you will be able to get back your subwoofer base response. 14.6 also includes extended sound stage and cleaner, clearer dialog.

https://www.youtube.com/watch?v=juH4Y4Qe4e4

This was the temporary fix for 14.14 as well. I guess I was one of the lucky ones that didn’t completely lose Sub bass with Trueplay on 14.14. I did end up disabling Trueplay though until they completely fix it, but now seeing that results with Trueplay are better than previously, I’m going to give it a try.

W

wilwong829

Enthusiast II

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Changes to volume mapping and impact on Sub output

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