Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97129 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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T

tbahner

Contributor I

As a Sonos user since 2011 and the owner of 65+ Sonos speakers, I’ve been through plenty of Sonos software, firmware, and hardware updates over the years. As for the recent Sonos app update….it’s an epic fail. Poorly designed and poorly executed. There is no excuse for this in today’s age; the knowledge, talent, design, and development and test tools today are available, well-known, and very mature. Epic fail Sonos! It’s so poor I wouldn’t know where to begin. Luckily, so many others feel similarly and have pointed out the deficiencies. Yet, my gosh Sonos, you screwed up something so basic as the volume control! WTF

W

wayneo123

Collaborator II

Seems like they are being review-bombed on trust-pilot

https://uk.trustpilot.com/review/sonos.co.uk

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

C

castalla

Local Superstar

Seems like they are being review-bombed on trust-pilot

https://uk.trustpilot.com/review/sonos.co.uk

Why do so many Sonos users rate Bose as an alternative?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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wayneo123

Collaborator II

Bose wouldn’t be my go to. Mind you I don’t know much about their products. I would be looking at HEOS (I already have a denon amp and it’s alright) or bluesound network player and pair it with an amp/speakers.

The current benefit of Sonos other the others for me (ignoring the current situation with the app) is that you can access the api’s via a Python utility called soco.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

A

Anonymous

Bose wouldn’t be my go to. Mind you I don’t know much about their products. I would be looking at HEOS (I already have a denon amp and it’s alright) or bluesound network player and pair it with an amp/speakers.

The current benefit of Sonos other the others for me (ignoring the current situation with the app) is that you can access the api’s via a Python utility called soco.

HEOS is the route I'm going down. Already sold 50% of my Sonos kit.

B

BrPyle724

Lyricist II

Is there anyone else that simply likes to shuffle all of the songs in their library? Sit back and listen to all the music you’ve collected and digitally stored. A nice and simple way to enjoy your library. What happened to the ability to do that??! After you navigate to Songs, there is neither a play button nor a no ‘shuffle all’ button. The buttons are there is you select an Album, Artist->All, or Genre->All. Please put the play/shuffle functionality back into the Songs section as well.

It is sad that after we invested hundreds (if not thousands) of dollars into our music ecosystems, the rug is just pulled out from under us. And now that this update has just sent us ten steps backwards, are we all supposed to help you fix what really should have been a Beta test release? It was very deceptive to encourage that we update our apps, suggesting that the new app would be a welcome user experience improvement, with all the existing features and functionality intact. They are not intact at all. Boo.

C

castalla

Local Superstar

Bose wouldn’t be my go to. Mind you I don’t know much about their products. I would be looking at HEOS (I already have a denon amp and it’s alright) or bluesound network player and pair it with an amp/speakers.

The current benefit of Sonos other the others for me (ignoring the current situation with the app) is that you can access the api’s via a Python utility called soco.

Bluesound node (plus reasonable speakers) will cost at least Euro 700 per unit. Better value would be Wiim Minis (Euro 250) 😁

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

B

Brianbpb

Lyricist I

OG Sonos user here (6 rooms, 2 home theater setups). Even upgraded everything during the S1/S2 transition because I was a loyal fan. Ease if use and consistent updates kept me wanting more but now when it becomes upgrade time I may have to consider other brands. If there is an option to I will consider even voting out the CEO as a shareholder!

This update? 🗑️. No timers, alarms, couldn't even connect. Rolled back my Android app & rebooted everything.

One good review for every 199 bad ones? Yikes, Sonos. Obvious this wasn't tested enough. Even accessibility (supposedly priority #1) failed my blind friend.

Do better, Sonos. You're disappointing your loyal fans.

K

k2ted

Contributor I

Please, please, please go back to the previous version of the app. This update is ugly and a terrible user experience. It seems like you have taken all the ease of use and features you had and decided you should avoid including these in the new release.

There are significant features missing. How do I change or cancel my alarm now? I can't go to sleep to music and it turn itself off after a period of time any longer. I can't add my Sonos devices to Apple HomeKit. I feel like I have only half the system I bought, you have hobbled it.

Please make this right. You should probably just admit you made a mistake and backtrack to the previous app version until you have done proper testing before releasing this one again. I’d also suggest that before dumping this on us again you maybe do some user testing beforehand also.

R

rfd

Lyricist I

Being in software & product myself I appreciate the complexity of rolling out a big update but not as much as I appreciate the importance of extensive QA and listening to the users and, I’m sorry to say, this update is a major fail.

Was it rolled out just to meet a deadline?! Surely this cannot have been properly tested, the core/basic feature set completed and user interviews done to gather feedback before rolling out such a poor “upgrade”! Smells like shiny object syndrome to me, focusing on a UI update at the expense of UX and actual core functionality.

I’m not sure if this has been mentioned by other users, but further to some of the issues people mentioned here my Google Assistant is bricked on my Sonos devices. They’re trying to push their new Sonos Voice Assistant, which they’re entitled to offer, but since the update my Google Assistant stopped working. No matter what I try (setting it up again, unlinking Sonos/Google, rebooting, you name it) I have not been able to get it back whatsoever.

I’ve loved our Sonos products over the years and was considering buying a few more recently but this single update has made me think of selling them all and looking for an alternative instead. What a disaster…

I really hope they roll this back asap before their users start jumping ship and I truly feel bad for the good people at Sonos who built amazing speakers that are not involved in their software who will suffer from this.

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