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Marco.B
Retired Sonos Staff
April 23, 2024
News

The new Sonos Mobile App & Web App

Related content:Software
  • April 23, 2024
  • 1674 replies
  • 97128 views
The new Sonos Mobile App & Web App

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

Home Screen

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

  • Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
  • Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
  • Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
  • Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The new Web App

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

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    1674 replies

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    J123456
    Avid Contributor I
    May 12, 2024

    The new app has replaced the old S2 one without my knowledge. It automatically changed on my S24 Ultra. I cannot now locate my music stored on my NAS using my phone?  However thankfully the original app remains on my PC so that works properly. But I have to use my PC to load music from my NAS?  Ridiculous. Yesterday I could load music using the app?? However the new app, when it worked, would not allow me to add more than one album/track. Anything else added eliminated what was already on the playlist??

     

    This app appears to be a massive step backwards. I read about the problems a few days ago and was advised not to load the replacement. But I had no choice. Surely improvements are in the pipeline?

    It automatically updated because you have Google Play set to auto update apps. Because your on Android though and not IOS you can just uninstall the update and download an older version. IMO they should just scrap this redesign and focus on building some kinda mic for Trueplay tuning so Android users dont need to get an iphone/ipad.

      only_sleeping
      Enthusiast II
      May 12, 2024

      All this (justified) frustration...just remember folks, if Sonos was sorry about this, then 1) they would have apologised and 2) they’d have rolled the app back.

       

      They haven’t done either.

        Steve_237
        Enthusiast I
        May 12, 2024

        I know a lot has been said, and I’ve been reading some of it, but just to add that from my personal perspective this release is a train wreck.

        I noted when the “improved search” appeared in the app a while back that the ability to choose whether it is a song, album or artist you are searching for, and the ability to search the local library was gone. I chose to stick with the classic. I couldn’t have been alone in this!? Now a new app has come and that search is the only search and there is no (easy) way of rolling back. I prefer to not give money to streaming platforms and purchase music, now there is no way on a mobile device to get to these. Nightmare.

        Widgets have gone, so now where I could stop, start and skip in a couple of clicks on my mobile I now need to wait for the app to open and then work through the sluggish navigation to be able to do this. When the wife asked me to stop the music so she could have the telly on it took longer than she was happy with for me to do this.

        The swipe up to change room is totally counter intuitive, I only managed to change room the first time when I did it by mistake.

        Not having play next, add to end of queue etc. is insane. These are options we had on WinAmp in the 90s.

        A number of times I have gone to the app to see what is playing and it is reporting that a song is playing that finished a few songs before. Sometimes it sticks showing the wrong information, other times it just sticks.

        Leaving the app open to have a view of what is playing doesn’t work, the app just seems to close randomly.

        I tried to stop the app updating on my tablet after is ruined my Sonos usage on my phone, but it udpated anyway (thought that may be my fault for not marking not to update in Android correctly).

        All this after having many months of my older kit that is advertised as working with S2 randomly cutting out, most frequently just one channel of a paired set.

        I am so angry with Sonos right now. A real shame, as they make great sounding hardware.

        Steve

          Jojojc2020
          Contributor I
          May 12, 2024

          This new app is horrible. Please improve ASAP or allow roll back. 
           

          don’t update your app if you haven’t yet…

           

          almost as bad a when they tried to discontinue my play 5 after having it only for 3 years. Their attitude was too bad so sad… 

            J123456
            Avid Contributor I
            May 12, 2024

            Its pretty obvious there pushing streaming services and tbh im fine with that.

            If they pay my subscription costs.

              cpalmer74
              Prominent Collaborator I
              May 12, 2024

              “All this (justified) frustration...just remember folks, if Sonos was sorry about this, then 1) they would have apologised and 2) they’d have rolled the app back.

               

              They haven’t done either.”

                rmd
                Lyricist I
                May 12, 2024

                I only recently bought into the Sonos ecosystem, but was so delighted with my first pair of Era 100 when I got them 3 months ago that I got another.  Now I am trying to figure out if I can return them all.

                  cpalmer74
                  Prominent Collaborator I
                  May 12, 2024

                  I only recently bought into the Sonos ecosystem, but was so delighted with my first pair of Era 100 when I got them 3 months ago that I got another.  Now I am trying to figure out if I can return them all.

                  There is a population here hoping you sell so they can pick up Sonos-regret sales on fb marketplace. 
                   

                  However my wife just noticed how terrible it is and questioned my decision to buy. I have some fire fighting to do now to at home…and with my kids who bought in…and my parents. 
                   

                  Thanks for this unwanted Gift, Patrick. /s

                  I’d rather talk about vacations and fun things. Nope. Today it’s crisis tech support for my closest family. 

                    VinceP226
                    Lyricist I
                    May 12, 2024

                    What a nightmare!  I thought the connectivity issues were with the Amps only.  Not a small thing for me - Front Porch (Amp), Deck (Amp), Fire Pit (Amp), Kitchen (Amp), Master Bath (Amp), Down Stairs Ceiling (Amp) will not connect with any reliability.  If they do, sound control is hit and miss with different performance with each Amp.  System has been working for two years.

                    Unfortunately the bugs introduced with this new App also affects the One, Era 100, Ports etc.  I haven’t notice a problem with the Arc, Gen 3 Sub or Era 300’s - yet.

                    Right now the only saving grace is at least all of the architectural speakers attached to the Amps will work with a competitive system.  That’s the only upside I get after spending well over $10K in Sonos components.

                    No fixes, work arounds or even acknowledgement by Sonos is unacceptable. No roll back path.

                    This illustrates the problem with proprietary equipment.  The manufacturers don’t have to care.

                     

                      VinceP226
                      Lyricist I
                      May 12, 2024

                      Before I realized how deep and wide this New App disaster was, I broke a stereo pair of Ones into two so I could have sound in a area that was malfunctioning.

                      Now that One will not reconnect to my system.  I have a One Brick.

                      To pour salt in the wound, Sonos pushed me some marketing that they would make me a deal if I upgraded my Ones.

                      So, they know.

                      Wonderful.

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