Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97127 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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DrQ

Lyricist I

I can’t access anything at all now. I open the app and it immediately takes me to “Software update” for a “required update”. I click “start update”… then it checks for updates, and then says the Sonos system is up to date, “Done”…. and then it goes right back to “Software update required”…

Before this, I only had 5 of 7 speakers working (due to software issues). Now it’s 0 of 7. Thanks Sonos!

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Philbythesea

Contributor I

The new app is absolute rubbish. The update has deleted most of my playlists (though luckily I can still see them in the desktop app!), the playlist it has left me with are in fact albums from my old album list. There is no ability to create new playlists or add albums as it says all my lists are full. How dare they trash my contents, I am not happy at all. PLEASE BRING BACK THE OLD APP AS IT AT LEAST WORKS PROPERLY. Why should we be made to suffer because a new app has been released far too early, should have waited until it at least could have migrated my data properly and offered the same features as the old app as a minimum.

If someone from Sonos reads this please can they contact me with some answers as I am seriously unhappy. I’ve lost precious playlists that I want back!

C

Cheshire Cat

Contributor I

My needs are relatively simple compared with many, I stream direct from my Spotify app through my Sonos speakers. But even this has been ruined - volume control, rewind and fast forward now have minds of their own and playback is laggy, taking several seconds to click in. This update is beyond a joke, but no surprise given it’s yet another tech company that has been ruined by its arrogant, globalist controlled management. Who not only don’t give a flying fig about their customers, but are also actively engaged in deliberately making the experience worse.

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AlanPGeorge

Contributor I

I won’t repeat what others have already said but NAS Media search, volume and play que management are a disaster.

The new app has removed the ability to control the Line Out on a SONOS Port. There is now NO way to select Fixed, Variable and Pass-through! PORT is listed as a compatible product, but the hardware can’t be controlled!!! Mine is stuck on pass through, so I can’t control volume when speakers are grouped.

I am enrolled as a Beta tester and have previously reviewed hardware - wasn’t invited to test this product. I really wonder who was…..

Clearly, an App launched unfinished to support new products (headphones), bit of a shame as I doubt any long-term customers will be buying them after this debacle. Another S1/S2 PR disaster. The official response from SONOS asking customers to be patient is insulting.

G

GDMSW

Lyricist I

This version had no business being released-- terrible decision. Should be removed from the App Stores immediately. As things stand users can’t roll back on the App Store.

Key features being removed and promised for a future update? That sort of incremental release approach works for a new product or a beta. Not for an established product. Now you’re just causing frustration with your users-- all so you can meet some arbitrarily self-imposed deadline.

You got this 100% wrong.

C

Cheshire Cat

Contributor I

SONOS please listen to us - you really should come out and say you f*cked up and give all users a way back to the old app version - this new version is in no way ready for prople to use as even basic features are missing.

Don’t be stubborn on this - just come clean and roll it back - you are loosing all trust and credibility with your loyal costumers. Own you mistake!

I like the new design philosophy but make it a seperate download for people to choose and use if they want or need it (for new products?). It makes for a nice design preview… !

Sonos doesn’t care, it’s already got us hooked in to its ecosystem. The globalist shills masquerading as management are laughing at us.

T

Toolio

Prodigy II

This is hilariously disgusting. “Redesigning the Sonos app is an ambitious undertaking that represents just how seriously we are committed to invention and re-invention,” said chief product officer Maxime Bouvat-Merlin. “It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future.”

https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement

S

Sonic72

Lyricist I

I wonder if I have missed something, but there would appear to be no way of adding to the queue currently playing? You used to be able to add to the end of the queue, where has this went??

User721105

Avid Contributor I

Anyone updated who has a home network library and its working fine?

U

upperdecker

Lyricist III

I am embarrassed that I have recommended Sonos to so many people over the years. I was able to reinstall an older version of S2 via APK mirror, but is that a reasonable expectation of the consumer, not to mention it doesn’t help iOS users?

I expect minor bugs with a new app, but the entire design contains numerous poor decisions and eliminates core important functions (e.g., control of volume of grouped zones via the slider). Just chiming in on the off chance that Sonos management actually reads these forums or cares what their customer base thinks.

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