The new Sonos Mobile App & Web App

Guys

what on earth are you playing at!

I would like to extend my wholehearted and joyful thanks to SONOS.

Yesterday I had a music library on a local NAS that I could use with SONOS.

Today I am offered a shiney new upgrade ( note upgrade generally means improvement the clue is in the UP!) now I cannot access my music library.

i now have some rather useless speakers sitting around the house and I am unable to play my library.

Please note “work around” are not an option with an UPdate the idea is that you ADD functionality NOT remove it.

i presume this is agile delivery and we have recieved minimum viable product.

unfortunately this is more like UNviable product.

A little like taking your car to the garage and they remove the radio and say you will get it back sometime in the future as an update.

Guessing that you do not care for your customers as we have already spent hundreds of pounds on your kit, you've had my money and now rendered my investment effectively useless for the purpose I was using it for.

When will music library be available again? I do not want to hear “the future” I want to know when you will return my system to how it was without your “upgrade” so I can use it as intended.

i worked in IT for 30 years and this is the most purely managed upgrade I have ever had.

So the infohub pages say that the on-device OS isn’t changing , which would suggest local library functionality remains — unless it has been engineered out of the new app only.  This is killing me — I need some clarity on this.  

I purchased Sonophone yesterday and got back to normal!

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

• Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
• Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
• Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
• Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

Anyone received this email?  I find it upsetting and also insulting.  They must think that all their customers are complete idiots.

Definitely not better. How dare they even suggest that.

If this communication was approved by the CEO, that is a clear statement that they do not value the early adopters.

Because their target audience is now subscribers to streaming services who want to listen to algorithm derived playlists and What's trending. I wouldn't be surprised if support for personal music libraries is withdrawn in the not too distant future.