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The new Sonos Mobile App & Web App

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The new Sonos Mobile App & Web App
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1674 replies

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  • Collaborator II
  • May 9, 2024

Has a Sonos admin just removed all the negative comments about this appalling app release, because I am now seeing no user replies to this topic?


  • Contributor I
  • May 9, 2024

Hello. Got some questions and feedback around the new mobile app.
 

I have a large music collection stored in a NAS that I access through SMB. How do you search in your own collection with the new app? The choice to use classical search has gone? Feels like there is a push to use “music services”…

One more question. When I am browsing my music by album or by artist… how can I get back the A-Z letters in the right frame to quickly browse ? With a large collection this is an absolute must.  And yet when scrolling through my collection the scroll bar is misleading since it gets easily to the bottom and then “jumps” back because there are more records… as it is now I cannot enjoy my music library. 
 

feels the app does not have the maturity to go prod

 

 

 


Hello. Got some questions and feedback around the new mobile app.
 

I have a large music collection stored in a NAS that I access through SMB. How do you search in your own collection with the new app? The choice to use classical search has gone? Feels like there is a push to use “music services”…

One more question. When I am browsing my music by album or by artist… how can I get back the A-Z letters in the right frame to quickly browse ? With a large collection this is an absolute must.  And yet when scrolling through my collection the scroll bar is misleading since it gets easily to the bottom and then “jumps” back because there are more records… as it is now I cannot enjoy my music library. 
 

feels the app does not have the maturity to go prod

 

Both of these features aren’t currently available on the new app. Hopefully they will be added soon.


This new App is so bad I can only take it as an intentional insult from SONOS to its users.

You have made it substantially worse and way more difficult to use.


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  • May 9, 2024

Can we get the ability to hide or collapse sections on the home screen?

When not signed in as system owner the recently played section is pointless. Would like to hide.


  • Lyricist I
  • May 9, 2024

This app relaunch has not been great. I’ve had to reset and re-add my Sonos Roam. Now in the new app it’s asking me to sign in for a system update but I keep getting an annoying error message: “Sign in as system owner / The system owner must be logged in. Please log out and have the owner log in.” I am the system owner! How do I fix this? 


  • Lyricist I
  • May 9, 2024

New app doesn’t seem to work well with Sonos Roam speakers. They no longer wake up when opening the app, which is very disappointing. Please bring this function back!


Ken_Griffiths

This app relaunch has not been great. I’ve had to reset and re-add my Sonos Roam. Now in the new app it’s asking me to sign in for a system update but I keep getting an annoying error message: “Sign in as system owner / The system owner must be logged in. Please log out and have the owner log in.” I am the system owner! How do I fix this? 

Is the Sonos Roam your one (and only) Sonos product? If so, my thoughts are, that you may need a different Sonos Household (HH) stored under the same original Sonos account credentials. If it IS the case, you may need to create a HH/System first with the new App, but if you have other Sonos products already in the original HH, then you need first to be able to see those ‘other’ devices in the new App and then go onto add the factory reset Roam to that Household. It’s just not clear what steps you may have taken already at this stage. 

If you can’t resolve the issue you may find it easier to perhaps speak with Sonos Customer Care to sort it out. Here is their link:

https://support.sonos.com/s/contact

Hope that assists.👍


  • Lyricist II
  • May 9, 2024

When are you Sonos going to fix this absolute train wreck of an update? I have lost all of my playlists and most of favourite artists. Do something! NOW!!


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  • Contributor I
  • May 9, 2024

Your should be embarrassed at at the complete horse poop you released. 💩


Bumper
  • May 9, 2024

When are you Sonos going to fix this absolute train wreck of an update? I have lost all of my playlists and most of favourite artists. Do something! NOW!!

    Couple of months at least. 


  • Lyricist I
  • May 9, 2024

This app relaunch has not been great. I’ve had to reset and re-add my Sonos Roam. Now in the new app it’s asking me to sign in for a system update but I keep getting an annoying error message: “Sign in as system owner / The system owner must be logged in. Please log out and have the owner log in.” I am the system owner! How do I fix this? 

Is the Sonos Roam your one (and only) Sonos product? If so, my thoughts are, that you may need a different Sonos Household (HH) stored under the same original Sonos account credentials. If it IS the case, you may need to create a HH/System first with the new App, but if you have other Sonos products already in the original HH, then you need first to be able to see those ‘other’ devices in the new App and then go onto add the factory reset Roam to that Household. It’s just not clear what steps you may have taken already at this stage. 

If you can’t resolve the issue you may find it easier to perhaps speak with Sonos Customer Care to sort it out. Here is their link:

https://support.sonos.com/s/contact

Hope that assists.👍

Thanks for the quick response. Wow, setting up a household seems complex -- for the 1 device I have (the Roam). I’ll give that a go, however, and see if it works. Thanks again. 


skullc
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  • Prodigy III
  • May 9, 2024

Just had a warning on my iPad that my Sonos password was part of a data leak and to change it

i have not updated the application but I have changed my password odd this happened while this is going on


Bumper
  • May 9, 2024

Just had a warning on my iPad that my Sonos password was part of a data leak and to change it

i have not updated the application but I have changed my password odd this happened while this is going on

Was the password used on more than one service, something other than sonos?


skullc
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  • Prodigy III
  • May 9, 2024

@Bumper 

ios password manager doesn’t approve of duplicate passwords I always use the strong password recommendation 👍


Bumper
  • May 9, 2024

@Bumper

ios password manager doesn’t approve of duplicate passwords I always use the strong password recommendation 👍

Oh damn. 


  • Contributor I
  • May 9, 2024

New app is completely counter intuitive, is missing a TON of features we are used to (alarms, sleep timers, search music library to name a few).  This is a massive step backwards and shame on who ever green lighted this app as ready for general release.   It’s not even close and promises of updates in the coming months is downright insulting.  


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  • Enthusiast I
  • May 9, 2024

All this is going from tragedy to farce. While reading the latest comments on this thread I got the following mail:

I start to wonder is there a pilot in the cabin? 
SONOS, do you believe new app is ok? If yes - then we all got a problem. If you believe it was not ok - then why are you wasting your customers time? 


Alarms missing!!!!!!
I have alarms set at different times on days for different shift patterns. I was due to be getting up at 5:45am but now need to change the alarm as I no longer am working that shift. I don’t have a windows pc or Mac so all I can do is unplug the speaker as I can’t change the alarm!

I can’t believe Sonos have released an app update that removes such an essential and highly used feature!

Disgraceful. 


  • Lyricist I
  • May 9, 2024

Disappointed alarm edit and sleep timer were lost on the new update. Not terribly glamorous but they’re pretty essential in this house. Please fix asap. 


  • Lyricist III
  • May 9, 2024

New app is completely counter intuitive, is missing a TON of features we are used to (alarms, sleep timers, search music library to name a few).  This is a massive step backwards and shame on who ever green lighted this app as ready for general release.   It’s not even close and promises of updates in the coming months is downright insulting.  

Like the said in their email before the update: “

“How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.”

Now there’s a reaction of Sonos at The Verge:

https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement

They call it “courage” to roll out this crap of an update.

As a loyal customer this leaves me speechless but like I wrote before my next generation of an home entertainment system will not be a Sonos system again. An I’ll never ever I will recommend a Sonos system to anyone as I have often done in the past.

 

 


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  • Enthusiast II
  • May 9, 2024

 

I have a large music collection stored in a NAS that I access through SMB. How do you search in your own collection with the new app? The choice to use classical search has gone? Feels like there is a push to use “music services”…

One more question. When I am browsing my music by album or by artist… how can I get back the A-Z letters in the right frame to quickly browse ? With a large collection this is an absolute must.  
 

Exactly this. App auto updated on partner’s ipad and now the two things she does most often are gone (or so hidden I can’t find them)

 

Going back to S1 - if I can work out how.

Omnishambles as far as we are concerned. 


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  • Chromatic Producer I
  • May 9, 2024

All this is going from tragedy to farce. While reading the latest comments on this thread I got the following mail:

 

Just got this as well - laughable optimism on their part.


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  • Local Superstar
  • May 9, 2024

Same here, despite the overwhelming negative feelings about the App, Sonos are ploughing ahead and are sending out more emails about the update and still have video of the App on the website demonstrating functionality that has been removed but would be available without updating.


  • Lyricist II
  • May 9, 2024

Guys

what on earth are you playing at!

I would like to extend my wholehearted and joyful thanks to SONOS.

Yesterday I had a music library on a local NAS that I could use with SONOS.

Today I am offered a shiney new upgrade ( note upgrade generally means improvement the clue is in the UP!) now I cannot access my music library.

i now have some rather useless speakers sitting around the house and I am unable to play my library.

Please note “work around” are not an option with an UPdate the idea is that you ADD functionality NOT remove it.

i presume this is agile delivery and we have recieved minimum viable product.

unfortunately this is more like UNviable product.

A little like taking your car to the garage and they remove the radio and say you will get it back sometime in the future as an update.

Guessing that you do not care for your customers as we have already spent hundreds of pounds on your kit, you've had my money and now rendered my investment effectively useless for the purpose I was using it for.

When will music library be available again? I do not want to hear “the future” I want to know when you will return my system to how it was without your “upgrade” so I can use it as intended.

i worked in IT for 30 years and this is the most purely managed upgrade I have ever had.