The new Sonos Mobile App & Web App

@vilden66,

It’s possibly exceeding the limitation of the service or simply timing out. See my earlier post.

New app crashes 80%+ of the time while attempting to load, but only after sitting on the loading screen for 20 seconds (it loads more quickly when I’m not logged in to my account). It has also removed my Subsonic server, which is my primary use case for the system, but it’s still available via the Windows desktop application. Overall, the UX is severely diminished - trying to select what room audio is playing in is awful, more than half the time it ends up stopping the music or moving it to another room entirely. 

In short - this new app is a disaster. Sonos, those of use who have invested heavily in your hardware deserve a working experience, otherwise I’m ditching it all on eBay and switching to Denon HEOS. 

For Subsonic check

https://en.community.sonos.com/controllers-and-music-services-228995/airsonic-subsonic-bonob-support-6893831

and

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

Long story short (and what Sonos won’t ever tell you) : the speakers lost the ability to serve data locally and everything needs to go through the cloud via TLS. Which is why Subsonic is “gone” : it’s just ignored by the Sonos app.

I even wrote to the customer support asking “What’s up with Subsonic ?” here’s their answer :

As mentioned in the previous email, the configuration you have used is not supported, and being unsupported, it may cease to function at any time.

And just like that it’s gone, and you have to suck it up.

I avoided to write here for more than a month - was hoping things will settle down and meanwhile moved to new place. Re-install all SONOS and IKEA/SONOS products I own - 4 rooms, 2 bathrooms - 10 speakers and 1 sound bar. Recap: terrible, awful, from bat to worse heading to worst. Main source of music is Apple Music. Internet is ok (300Mbps), dedicated router TP-Link (TL-ER6120), wi-fi mesh system (TP-Link Deco5 - 3 pcs), some speakers wired - in other words I did all I have to do and what I have in return:

• Speakers are cutting out and in non-stop, I tried all I read in internet even turning off and plugging out all and then pugging it back from modem→ to router→ LAN switch → wi-fi mesh units. Same result. Changing wi-fi channel. Same result. Have to disconnect the room from the app and then to reconnect it - in most of the times it works from first try, sometimes - not. 
• App is still a non-sense - looks SONOS really think they’re the smartest guy in the room with “all cloud” operation. Many time is happens volume slider to be unresponsive at all - I turn it down, volume level remains same and slider moves back to it's previous position. 
• Listening from my NAS is not an option now and I don't believe it will be an option despite what SONOS are promising. Right now their site says it's not supported in iOS and Android apps so to revert to Windows app → Manage → Music Library Settings but this one is just grayed. Just don't believe it anymore. 

Not to mention all little tiny things like UX of volume control usage in the app, the fact that I can not play a radio station clicking on it's icon but have to open it clicking in new tab and than to click "play”

Was it all worth just for the new headphones gents? 

With 16.XX all was ok, now 80.XX is a farewell song. Yesterday I was to friend owning local audio shop and mid aged guy passed by to ask for multi room solution and asking for feedback specifically for SONOS. So he had it...

If using SonosNet, then ensure you’re not wiring any Sonos product to a mesh Satellite Hub, either directly, or indirectly. You might actually find it better to run the Sonos system on your WiFi mesh and forget SonosNet altogether, but that’s a matter for you.

I was thinking wiring some speakers just eases the rest but is seems they just do their own network and it failed to work normal at my place. This also explains my wonder why I cannot see any SONOS speaker and my mesh app list with wi-fi clients. I unplugged now the wired ones and so far 30 minutes not a single cutting out. Thank you very much for pointing me this detail.

Other complains are still valid of course. 

ps. It seems that I've been relying on SonosNet since day first as I always had wired speakers but the problems started heavily with 80.XX update. Before with 16.XX it happened 2-3 times for the last 2 years.

No worries glad you got things working. Yes Sonos are clearly rebuilding their controller App from the ground up and it seems they have chosen to do it in the ‘real world’, rather than a test-bed to maybe iron out all the issues as the new App develops. It’s a disruption to many, but hopefully they’ll end up with a much better App in the end. It’s just going to take some months by all accounts.

In my own case I’ve been okay as the new Sonos App has always worked for all my products and services & local NAS library (SMBv2/3), whereas I appreciate some others haven’t been so fortunate, especially with local libraries being shared with the older SMBv1/HTTP protocols.

It’s clear too that the Android controller development is perhaps slightly behind the iOS controller for displaying library Artwork aswell. As I say though it’s still ticking along okay here for me.

I can still play music to any/every Sonos room/group and the services are streaming okay, I don’t get music dropouts at all.

There’s always the ability for me to use Alexa/SVC/Other voice control, AirPlay, Bluetooth, line-in, Direct Control (Spotify/Amazon) etc. or other Apps like Soro, HiFi-Cast, SonoPad, MusicStreamer, Plex/PlexAmp or Emby, BubbleUPnP and ‘Roon’ to play to the Sonos speakers anyway - so I/we are not confined to using just the Sonos App, which is not an audio player anyway, it’s just a ‘remote’  … I’m not complaining at all myself, as there’s always been so much choice and the Sonos speakers have always sounded great to me anyway.

Yes Sonos are clearly rebuilding their controller App from the ground up and it seems they have chosen to do it in the ‘real world’, rather than a test-bed to maybe iron out all the issues as the new App develops. It’s a disruption to many, but hopefully they’ll end up with a much better App in the end.

I doubt it.

I hate you. 

Now my tv room is gone. Nothing works. 3000 usd system is a complete crap.

My own glass remains full @pwt, rather than half-empty. I’m no IT person, but the new Sonos App (& Web App too) are certainly working here for retired ol’ me and it’s apparently fine in the Homes of friends and other family members too.