Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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Show previous replies

I

inSeattle

Lyricist I

Um there too many issues for me to write out here. I’m shocked that your head of Software Quality Control approved the release of this app. At least fix the bug where recently played for Pandora just says “ something went wrong “ I’ll take that over alarms.

T

Tangox2

Contributor II

Sonos has been so solid and reliable since 2005, UNTIL NOW!!! This app is a complete disaster and reputation killer. Thankfullly, I did not order any new gear that I was looking to buy. Not sure what the answer is, but it seems wrong to have to dump the lot if I can not access my own music library.

B

beynym

World-Class Superstar

Yes, it's unlikely, it was just a passing thought.... 6.9x3

It's not even unlikely, it's simply not true. Sonos and Sonophone are 2 different companies. Go check the Sonophone site and you'll see for yourself. Get your facts right before posting.

C

Captkirk161

Lyricist I

So, so, so disappointing with this new ‘update’ , totally unintuitive , hard to navigate, just really really frustrating.. the previous version, with alarms, worked like a dream for me but this is just hard work. Have never posted on the group before but felt I had to in this case. Either update or better still let us revert back to the ‘old’ version of the app… please!!!!

M

Me40

Enthusiast I

We all agree new app is major fail in any possible way. Number of people complaining from their SONOS experience is exponentially growing. But after all one main issue makes me nervous - does new app really changed all the control of our system from local to cloud based? Coz if this is the case - this is a major step back with big future impact. It is year 2024 now and when all smart world tech players adopted Matter standard (which is 100% local) to go play it cloud based from my phone to my speaker when I want to skip a song is a real worry what SONOS management is imaging the future be like...

T

Turtle1234

Contributor II

The problem is simple.

Sonos have 2 major types of user but only 1 app. Large numbers of users want everything online and use streaming services all the time. The other large group use locally stored music (NAS or music library on PC) and dont really care about yet another streaming service.

Sonos have managed to destroy the experience for both sets of customers with this failed upgrade. I am an Android user and have been able to reload 16.1 and I also note the PC Windows based control still works perfectly but feel sorry for IOS users who are stuck

Just offer 2 different apps and let the customer choose dependent on their listening habits. The expensive speakers certainly need local control for playing your own library.

Like many others I have recommended Sonos to others but no longer can.

Y

Yann2104

Lyricist III

Nice look & feel, but unfortunately with a loss of functionalities. ex:

alarms cannot be managed anymore (we used to manage wake-up alarms for the whole family)
Radioplayer is not working anymore (at least in Belgium): radio list is empty

So, in total, the feeling of this new app is rather negative so far...

J

jankre

Contributor I

Yes, Sonos is

introducing the most extensive app redesign ever => but not for the better...
creating an unprecedented streaming experience => in a negative way...
that allows listeners to organize their favorite music => not really..

I don’t know what kind of user experience testing they have done, but Sonos has

over complicated the new app and made simple tasks difficult, or even remove them…
made the app counter intuitive, and difficult to navigate especially on a phone…
disconnected themselves from a slightly older audience who are not so techie or experienced with clicking and swiping

Honestly, I believe Sonos management should not get a bonus this year and they should make the old app available again

H

Hudders70

Lyricist I

This latest version of the app is truly appalling. Lost connection to my music library on my NAS and app does not seem to provide the functionality to restore access. Many other functions missing. Why on earth would Sonos release such a poor update? Do they not test it properly? Spent a lot of money on Sonos over the years and am now very disappointed that I can no longer even play my own music. We need an apology and a very rapid fix!

P

paulwa

Lyricist III

My system doesn’t seem to retain EQ and Loudness settings. It’s always back to zero/off when I return to listen.

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