The new Sonos Mobile App & Web App

I just listen to music stored on my Home NAS… always worked, I have more than 10 Sonos system at home and you made it impossible to use that service!!!!

YOU CHEAT PEOPLE!!!

Clearly Sonos management don’t care about us legacy old time users who have been loyal for years and have decided to put all their efforts into their latest project which if the hype is to be believed is a set of headphones.

Now wait someone then wakes up and says but our current app doesn’t really support such a device once the user leaves their house as it’s not web based and mobile.

After much debate someone else wakes up and says let’s put all our efforts into producing such an app so that we can launch the device that everyone has been waiting for I’m sure our current user base will be happy to have their systems bricked and suffer inconvenience for the good of the company and the new shiny device and we can then sit back and watch the money roll in. 

So after all that the management team congratulates themselves on a job well done and start to dream up the next disaster. 

I would love for you to make some updates tot the app…  below are my recommendations  

a) bring back the ability to add to a queue in a future update (noticed you already commented this feature is coming back in a future update); and

b) It would be great if you bring back an O.G. Sonos feature from like 10 years ago the ability to save a queue….  I have had a lot of great nights and parties where people were adding to the queue and would love to save and create a playlist off the nights.

I have the desktop controller on my Windows 11 Mini-PC and made a fatal error of mistaking an upgrade of the speakers for an upgrade of the controller! I've now gone all in with the new app on my Android devices and I'm using Plex because I received an error message when trying to set my music folder on the Mini-PC as the local library. The new app is shocking, obviously, but Plex makes it manageable and, most importantly, I can still search my library in the new app because I have my Plex account linked. I will add my library when Sonos (hopefully) gets their **** together and re-add all the features they took away. Basically, this post is a shout out for Plex. It's worth having, especially if Sonos do not re-add the option to search personal libraries. They claim it's coming back but they - Sonos - are so unreliable and untrustworthy right now. btw, if you're using the new app and receive an error message, close the app and re-open it. It does, for me at least, clear the error message(s).

As the owner of eleven SONOS speakers, I loved the products and app system enormously for many, many years. Then they screwed it all up, perhaps beyond repair, as the sad “Support’ page makes so clear.

I've been with SONOS almost from the start, with my initial Play:3 units, then my Play:5s, Fives, Playbases, a big Sub, a Move and a One. All are still still working beautifully, but only as speakers, no longer as a system. And being a beautifully integrated system was pretty much the main point of the SONOS line, until they deliberately broke their own (system) product.

I moved from the S1 controller to S2 and enjoyed the improvements. But then over the years, even S2 had become very slow, unstable, and quirky with setup. It definitely needed some basic upgrade improvements, but certainly did not require starting all over from square one!!!

My next purchase would have been a Roam, a Move 2, and two more Ones for home theater rear channels, but I'm at dead stop with SONOS until I see if it can possibly remain in business after their unfathomable blunder. When they should have known they had a BAD PRODUCT, they went further, FORCING THIS AWFUL MESS UPON US….. a "product" that was barely ready for beta testing without full functionality. Now it is utterly not-usable, and we’re all stuck with it.

Reading their "Support Help" page makes abundantly clear that SONOS KNEW IT WAS PUTTING OUT A HORRENDOUSLY UNFINISHED PIECE OF SOFTWARE. Thank god they're not writing operating software for robots, industrial processes, or automobiles….. anything that involves human safety.

Possibly SONOS did this through incompetent software programming, but I suspect the apparent lack of any meaningful quality control, and especially the poor judgment and questionable talent of management. And I mean from the update team’s lead developer right up to the very top of the company: engineering, marketing, quality control, PR/communications, and executive.

I hope everyone in the company has read the Washington Post takedown. Terrible decision-making has probably destroyed what WAS a stellar reputation for the company. I hope for the sake of us users that these actions have not wrecked the company financially. Because if it fails any further, that would leave us sucker users holding as much as thousands of dollars in discredited, nonfunctional speakers littering households and/or landfills.

I was wondering if maybe they were in bed with the Sonophone people. You have to pay for that app, dumb idea though, because everybody is mad, and everybody was already mad about their Gen 1's a few years ago. No way in hell am I paying a monthly fee.

Wow does the new Sonos mobile App SUCK!

All versions so far of 80.00.0X byte.

Telling me to use the Desktop app on windows because of all the mobile app bugs is not a fix!

Get your head out of your a… and go back to version 60.00.0X that actually works.

Rubbish.  The author of Sonophone is an independent developer - one person.   It's a one-off payment of less than 3 dollars.  Get your facts correct next time. 

The new IOS app is missing loads of features that were present previously, here are just two examples of that which is frustrating me and would like resolved asap please, thanks>»

1. How can i turn off the lights on the speakers? (my house at night is lit up like xmas tree now)
2. How can i clear a queue playing on a speaker or group?

Very disappointing app update folks, features stripped back!

The new online version is even worse.

Was this even field/beta tested?

If asked I would’ve put my hand up to help out!

Hopefully this is either patched quickly and or rolled back.

As of March 31, 2018, Sonos customers had registered more than 19 million speakers in 6.9 million households worldwide. 

Yes, it's unlikely, it was just a passing thought....  6.9x3