The new Sonos Mobile App & Web App

My playbar is now totally bricked.

1. The iPhone 14 Pro won’t support the new app. It tells you to connect to WiFi even though it is connected. The app displays the WiFi SSID so it is clearly connected. Others have also reported this. So, you can’t even use the new app at all if you have an iPhone 14. (To be complete, it did work when the app upgraded, but not after it was uninstalled and reinstalled.)
2. The ability to downgrade the Playbar firmware to S1 has been removed. So, it is not an option to use the S1 software.
3. The S2 previous version on my Android tablet sees the Playbar and offers to install it, but aborts once I elect not to upgrade the app itself.
4. The app asks me to log out and let the real owner log in!

One person cannot generate such frustration. It takes a team.

This app is unusable. Sonos has to be embarrassed about such a poorly constructed app. There is no way they even tested this. Normally you would send beta versions to users to test. Didnt happen. You can no longer do Trueplay as it locks up the app. When using Amazon music it doesnt play lists or cant change a song. When you play a single song there is no way to back out to do anything else on the app. You have to close the app and open it again to do anything.  This is crazy. My speakers are now useless. Thanks

Please, please, please SONOS sort out this app update  - it's totally FUBAR!!  I've always said that a company should be judged on how it resolves its issues so get to it - and pronto Tonto!! Give us back the old system until the new one has been thoroughly tested. Just wasted several hours having to set the system up again and still can't  get the app to work properly. Stressed is an under statement!! Expected better from Sonos!!  .......Where's the gin? 

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

• Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
• Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
• Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
• Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

• Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
• Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
• Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
• Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

Hello all, since I installed the new app, the line-in imput I need to play vinyl records is not recognized anymore. Can’t play vinyls. Also, I can’t reconnect my Sonos radio, I get an error message which say that I should check my internet connection and retry later. Did it, didn’t help. Last but not least, from the new app, I can’t connect to my Sonos Stereo pair of two FIVE units. When I try to select that option I get an error message stating that there is a connection issue. When doing the same directly from another app such as Apple Music, I can connect to that pair without any problems. Anyone experiencing similar issues? Thanks 🙏🏻 a lot.

I was hoping to get some help to resolve the issues I mentioned, instead of getting this new app promo text a couple of times. I’ll be thankful for any support so that I can start enjoying my vinyl records again using the Sonos app as I did until now with the previous versions. Thanks.

non sequitur - I was having issues with dropping wireless connection on my iphone when trying to use upgrade sonos app. May be unrelated, but changed network security mode from “WPA2/WPA Mixed Personal” to straight “WPA Personal” on my lynksys. The waters parted.

The new all doesn’t recognize the line in anymore, can’t play my vinyls. Can’t reconnect the Sonos radio feature, can’t connect to my stereo FIVE speaker pair. Quite a challenge that new app version … 😢

Same here. Dreadful. 

Oh gosh I AM SOOOOOO FED UP WITH SONOS; only a few hours after I managed to have the alarm back (had of course to delete and reinstall the app, NOT something Sonos cared to inform us about) and now of course I cannot play anything from my own music library (not it is not on NAS, it is on an external drive connected to a laptop with Windowes 11) - and probaly all alarms linked to that library as I am sure it will be confirmed tomorrow morning…

SOOOOOO FED UP WITH SONOS. My music library does still appear as a source and all artists and albums are listed but nothing can be played. The fantastic beautiful wonderful amazing new Sonos app doesn't even react; the app on the laptop at least informs me that “access to //DESKTOP-[my desktop ref number]/iTunes denied” at each attempt at playing a track from the music library. Of course the usual way of indicating to Sonos where to locate the library is nowhere to be found on the phone app and on the laptop app it is no longer functional (link to Music Libray Settings is greyed and nin clickable) .

I can't  take this anymore…. spending hours each day since the #5&8^^ app of yours showed up, endlessly looking for solutions, then getting yet another problem IF by any chance / as a miracle a solution is found . Sonos people: I have a life, you know? And it does not consist of solving problems YOU have created

This update was the last straw for me. Years and years of using Sonos with thousands invested all while putting up with customer-hostile software updates. I’ve just purchased my first BluOS device and will be outfitting our cabin with that system.

No it is part of a continuing set of dark-pattern updates meant to steer you into monthly payments and planned obsolescence, without providing any benefits in return.