Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97130 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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Show previous replies

W

wwp

Lyricist I

¾ times I try to use the new Sonos App I get an error message and nothing plays! PLEASE bring back the old app or fix this soon. My Sonos system is now useless...

J

jbb91302

Lyricist I

As far as I can tell, they have ruined the user experience. No add to queue option when searching??? Seems like they launched way too early. A devolution, sadly.

J

jay house

Avid Contributor III

So let me get this straight. Once I ‘upgrade’ my entire home audio system is exposed to the internet, protected by just a password, enabled without telling me or with my consent and I can’t turn this off? What the hell are you smoking over there Sonos?

For what possible reason would anyone ever want or need to control music playback on their home audio system when they’re not actually in their home. This is more laughable than when Microsoft tried to make users be connected to the internet at all times when playing games off a disc. The backlash there quickly forced a rethink. Sonos need the same level of self awareness.
App and firmware updates disabled for the foreseeable future here whilst I research competitor products to switch to.

J

jlaviolet

Trending Lyricist I

Well, I get the “trying to connect, try again later” error message when trying to connect to a Roam. Contacted customer service, they’re telling me it has to do with my router. I told them that this error started when I downloaded the new app and not just with the Roam… so, whatever Sonos.

On top of that, on my iPad, I can’t switch rooms…

Lastly, the iPhone and iPad apps don’t sink… lol by this I mean I start music on the iPhone app but when I open the iPad app it’s like I didn’t start anything.

I've been with Sonos for the last 18 years. Admit it Sonos, this is a mess. And yes it does take courage to release an app. that is less than the previous one and with lots of bugs.

Ken_Griffiths

So let me get this straight. Once I ‘upgrade’ my entire home audio system is exposed to the internet, protected by just a password, enabled without telling me or with my consent and I can’t turn this off? What the hell are you smoking over there Sonos?

For what possible reason would anyone ever want or need to control music playback on their home audio system when they’re not actually in their home. This is more laughable than when Microsoft tried to make users be connected to the internet at all times when playing games off a disc. The backlash there quickly forced a rethink. Sonos need the same level of self awareness.
App and firmware updates disabled for the foreseeable future here whilst I research competitor products to switch to.

Hasn’t Sonos speakers always been exposed to the internet - how else do the online streaming music services get to play their audio to them?

W

Wood23

Lyricist I

I was really thrilled to hear that you guys were upgrading your app, But after downloading the new app, my excitement turned into frustration. I kept asking myself, “what the heck am I doing wrong, why won’t the new app find my SONOS move?” I spent the better part of a couple hours turning on, turning off, resetting my Move, deleting the app and trying again and again, resetting my router, etc. After none of the above did anything, I was ready to toss my Move into the trash. At least with the previous app I could at least use the speaker. Now my speaker is nothing more than a paperweight on my shelf that won’t do a damn thing (and the old app has been removed, so can’t even go back to it). At this point, I’m ready to trash my system and go buy a system that works-and cheaper as well. Will I ever be able to use my SONOS Move again??

https://medium.com/technology-hits/sonos-goes-into-meltdown-with-launch-of-worst-app-update-in-history-af35637c816b

Bumper

So let me get this straight. Once I ‘upgrade’ my entire home audio system is exposed to the internet, protected by just a password, enabled without telling me or with my consent and I can’t turn this off? What the hell are you smoking over there Sonos?

For what possible reason would anyone ever want or need to control music playback on their home audio system when they’re not actually in their home. This is more laughable than when Microsoft tried to make users be connected to the internet at all times when playing games off a disc. The backlash there quickly forced a rethink. Sonos need the same level of self awareness.
App and firmware updates disabled for the foreseeable future here whilst I research competitor products to switch to.

Hasn’t Sonos speakers always been exposed to the internet - how else do the online streaming music services get to play their audio to them?

Streaming a song is different than exposing your system to the internet with only password protection. They didn’t warn anyone. You can’t turn it off. They don’t support MFA which tbh is a big oversight.

D

dpg50000

Enthusiast II

So let me get this straight. Once I ‘upgrade’ my entire home audio system is exposed to the internet, protected by just a password, enabled without telling me or with my consent and I can’t turn this off? What the hell are you smoking over there Sonos?

For what possible reason would anyone ever want or need to control music playback on their home audio system when they’re not actually in their home. This is more laughable than when Microsoft tried to make users be connected to the internet at all times when playing games off a disc. The backlash there quickly forced a rethink. Sonos need the same level of self awareness.
App and firmware updates disabled for the foreseeable future here whilst I research competitor products to switch to.

Hasn’t Sonos speakers always been exposed to the internet - how else do the online streaming music services get to play their audio to them?

Streaming a song is different than exposing your system to the internet with only password protection. They didn’t warn anyone. You can’t turn it off. They don’t support MFA which tbh is a big oversight.

Yep. Sonos needs to implement 2FA for the web portal at a minimum, and preferably the option to disable web portal login.

G

Gryphaea

Avid Contributor I

I updated to the latest iOS version yesterday. Perception is that it is faster / smoother than the earlier version.

And I’m a fan of the overall experience compared to the previous S2

D

davestow

Lyricist II

New app never starts.

Sonos kit now useless.

Where do I sue?

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