Enthusiast I

The Sonos Roam is indeed a very unreliable product and I’m fed up playing games from Sonos blaming the networks

Forum|Forum|3 years ago
May 19, 2023
35 replies
1957 views

I hate my Roam (Even more) Seriously, what an unreliable product this is and I regret investing 200 dollars or 4500 pesos Mexicanos on this expensive paperweight that only makes me angry.
After more than 8 months, after replacing my Roam once again, after getting in touch with Tech Support and being told to contact my provider TotalPlay and setup my router which I don’t know and I don’t think anyone in my home knows either and is willing to change just because my Roam has unstability issues, I keep having these unstability issues with my Roam: music cutting out regardless of the Music Source, Apple Music, Spotify, even AirPlay stops playing randomly, Alexa, Sonos Voice Control, and chiefly, Google Assistant work very unrreliable, and even with Bluetooth there are audio dropouts for 1 second every 15 to 20 minutes or so.

No network issues at all, no wireless interference, everything, Absolutely Everything else works rock solid in our Wifi network at home, my iPhone 11, my iPad Pro 11 inches 2nd gen, my HP laptop computer, my Alexa Echo 4th gen speaker, my Android Huawei M5 Light tablet, my sister’s MacBook Pro, and all the rest of devices such computers, TV game consoles and phones. I think my network Equipment which consists on a Modem with 2 antennas, a TPLink device and a repeater upstairs 40m away from the TV room, are providing us enough signal for everyone at home to work and enjoy our daily life without Absolutely any issue, and nothing has changed, nothing at all, not even my neighbors, and nobody understands here that if just 1 device has connectivity issues is not a network issue, it’s an issue with the device itself, and a family member who’s a computer programmer with a lot of knowledge about IT explained it to me so no, it’s not any network problem.

Now, I invested on a 250 dollars speaker just to have playback issues and music stoppages? OMG! This is just terrible, how ridiculous

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Manu84Author

Enthusiast I

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off, or simply, return it.
That’s pretty sad😭

To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues.

It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser.

I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues.

If you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support. So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them.
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction

La discapacidad visual no es ningún impedimento, a disfrutar Bros

jgatie

f you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support. So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them.
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction

Every one of those suggestions you refused to even consider, never mind actually trying to do. So how can we take your concerns seriously when you steadfastly refuse to take any advice given to you? Sell your Sonos, go buy something else, and you can post to their user forum and support staff rather than here. I can’t say you will be any happier, but I know for sure we all will be.

And don’t even try sending me any rude and offensive PMs. As you so surely know by now, I have you blocked.

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Manu84Author

Enthusiast I

Thanks for not helping me at all. That’s it.
Gracias por no ayudarme en nada

La discapacidad visual no es ningún impedimento, a disfrutar Bros

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nik9669a

Senior Virtuoso

Thanks for not helping me at all. That’s it

As @jgatie said, you chose not to try to implement the suggested solutions.

But: hooray!!! Bye bye.

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Manu84Author

Enthusiast I

Gracias por no ayudarme en nada

La discapacidad visual no es ningún impedimento, a disfrutar Bros

jgatie

Gracias por no ayudarme en nada

You know, it's not a very good flounce if you don't actually leave.

Ken_Griffiths

Gracias por no ayudarme en nada

Muchos usuarios experimentados y el personal de Sonos le han ofrecido más ayuda que nadie; sin embargo, parece que acaba de elegir no implementar los consejos dados. Venda su Roam y tal vez reemplácelo con algún otro producto menos técnico, ya que su red local claramente no cumple con los requisitos del sistema de Sonos. Usted dice que no puede hacer que nadie cambie la configuración de la red, por lo que vender su Roam es sin duda su siguiente mejor opción dadas esas circunstancias. Tal vez compre un altavoz bluetooth simple y resuelva todos sus problemas de esa manera. De todos modos, 'adiós' de mi parte y espero que tu dolor de cabeza también desaparezca pronto.

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Manu84Author

Enthusiast I

I hope you really have the courage and willingness to help us and not yell at us to fix our networks, someone kindly comes to ask for help, you scold us and claim us for everything as if we were technicians. This is not fair.
Espero que de verdad tengan el valor y la dispocición de ayudar y no de gritarnos que arreglemos nuestras redes, uno viene amablemente a pedir ayuda y nos regañan y nos reclaman por todo como si nosotros fuéramos técnicos. Esto noo se vale

La discapacidad visual no es ningún impedimento, a disfrutar Bros

M

Manu84Author

Enthusiast I

Hi @Manu84

Thanks for your feedback - good and bad, we appreciate you taking the time to give it.

When a customer contacts us with an issue, we of course start with the steps that are most likely to be the cause - there’s no point in us replacing a unit if the issue is due to the speaker’s environment, as the replacement speaker would have the same issue. It’s also more probable that the issue is not with the unit itself. Once we have discounted those possibilities, replacing a unit becomes a more practical option. I can only recommend that you stick with the troubleshooting - if the unit does not behave as it should under normal circumstances, we’ll look into your replacement options.

Hi, @Corry; Thanks a lot for your kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit. Kind regards and have a good one

La discapacidad visual no es ningún impedimento, a disfrutar Bros

N

nik9669a

Senior Virtuoso

Hi, @Corry; Thanks a lot for your kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit. Kind regards and have a good one

Good for you, @Manu84

After all these months you’re finally willing to see whether your network or wifi is the issue, rather than blame Sonos/your Roam.

It may still be that the concrete walls or other factors are causing the issues, but at least you are, finally, trying to find a solution.

I’m sure you’ll let us know the outcome: good luck, and I hope you do find a solution that lets you keep your Roam and use it in a reliable network.

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