Skip to main content
A Google
Contributor I
August 24, 2026

sonos app is a deal breaker

I have a variety of wireless speakers, including Bose,Sonos and Pioneer.

If you think I'm ever going to invest another dollar in Sonos products, think again.

The Sonos app is about the worse thing a company can do to itself.

It's downright product suicide..  the app failures aren't innocuous or trivial, they are of the type that render playing music impossible.  On top of the long-running "unable to connect to the Sonos system". Which of course prevents playing music, now today it cannot connect to load service information.  Which of course prevents playing music.    Never, ever had this problem with Bose.

Sonos, you may have fooled me once, but never, ever again

 

Sincerely, a former customer 

12 replies

Show previous replies
MoPac
MoPac
Headliner III
August 25, 2026

 If all he owns is a Roam 2 maybe he roamed too far.

buzz
buzz
Grand Maestro
August 25, 2026

How many simultaneous audio rooms will your competing systems support? SONOS supports up to 32 speakers — and the speakers can be time aligned. This is well beyond typical audio system capability, and requires robust network support. Users tend to claim that their network is “perfect” if they can web browse and play simple audio or video in a room or two. Larger SONOS systems require more careful network setup.

We notice that certain routers generate complaints because their default setup does not properly support SONOS. The solution is often simple, sometimes impossible for some ISP supplied routers. But, we need more information about your SONOS system and network before we can offer any practical help.

I’ve been a SONOS user since product introduction in 2005. I wouldn’t be here if it had been a struggle all this time. 

    Terms & ConditionsAccessibility statement