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YarsWars
Contributor I
December 25, 2022
Answered

Stuttering Airplay playback.

I have a Sonos Roam speaker. And when I wake they’re up from sleep mode, my airplay stutters. I have to reboot the audio speaker. I tried to transfer from iPhone, Apple TV, MacBook Pro the result is the same. With such lags, the speaker normally plays music from the streams built into the system and Bluetooth.

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Jamie A
Jamie AAnswer
Sonos Staff
December 30, 2022

Hi @YarsWars, welcome to the Sonos Community!

I’ve spoken with our team and they’ve let me know that using Airplay 1 can cause stuttering on devices connected via this method. Apple mostly use Airplay 2 now, so if you have a device that is still using Airplay 1, that will likely be the cause.

If you are using Airplay 2, then it would be best to submit a diagnostic after the stuttering occurs, then reach out to our support team for further troubleshooting, as they have the tools necessary to help with this issue. 

I hope this helps!

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ozsmac
Lyricist III
December 2, 2023

I was considering purchasing addition Sonos speakers to replace my HomePods, but given this experience as my first Sonos product, no chance.  

It was even discussed on the Accidental Tech Podcast a few weeks ago, with many people putting up their hands that they are having the same annoying issue.

Sonos - are you listening?

    Airgetlam
    Airgetlam
    December 2, 2023

    It’s strange. I use AirPlay 2 to send music to my Roam daily, and have zero stuttering issues. 

    Bruce
    ozsmac
    Lyricist III
    December 2, 2023

    It’s strange. I use AirPlay 2 to send music to my Roam daily, and have zero stuttering issues. 

    Good to know that some folks are having a better time of it.  

      Airgetlam
      Airgetlam
      December 2, 2023

      I’m wondering if it may be a network related issue, rather than software. If it was software, I’d think I’d be having issues, with my Mac, iPad, or iPhone. And if it isn’t a software issue, I’m not sure what Sonos can do, since they’re only a receiver of the signal, and don’t control either the network, or the incoming signal. They only control the playback at the point the signal is received. 


      Have you submitted a diagnostic to Sonos, and called them? I’m not sure what they’d be able to see in that data, since they would be at the tail end of the transaction, but if there were a problem in the playback function, they may be able to track a reason for a bug in their software, and feed that data to an engineer.  Without having a case to provide hard data, or an ability to recreate the issue, I know all the engineers I’ve worked with over the years have laughed at me when I reported bugs with no reproduction proof. 

      If I had this issue, I’d be bombarding them with data, but (un)fortunately, I’m not. In my experience, what sometimes looks like one thing can have multiple causes, and fixing one of those causes may not fix my issue, which is one reason I’m not shy about providing feedback. I want them to be able to reproduce my issues, and get those fixed, I’m much more sanguine about other issues…perhaps because I’m not the Product Manager for Sonos’ software ;)

      Bruce
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