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rommelngo
Contributor I
January 22, 2025
Answered

Speaker Constantly Dropping out

  • January 22, 2025
  • 3 replies
  • 339 views

Sonos Roam used to work seamlessly, but some months ago, I started having issues connecting to it from my laptop. Immediately after connecting it would just disconnect. Not sure why but it renders it unusable for when I need it to connect to my laptop.

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Best answer by Jamie A

Hi ​@rommelngo, welcome to the Sonos Community!

I’m sorry to hear that your Sonos Roam is having issues when connected to your Laptop. If it immediately disconnects then I would say the the connection between devices isn’t finalizing correctly. If you connect the Roam to a different device, such as a phone, does it still immediately disconnect? 

We have a support article for being unable to pair via Bluetooth, which suggests:

  • Reduce the distance between Sonos and your Bluetooth device
  • Move Sonos and your Bluetooth device to a different room or location
  • Forget previous Bluetooth listings

A good troubleshooting step would be to restart both the Sonos Roam and your Laptop. I hope this helps!

3 replies

Jamie A
Jamie AAnswer
Sonos Staff
January 23, 2025

Hi ​@rommelngo, welcome to the Sonos Community!

I’m sorry to hear that your Sonos Roam is having issues when connected to your Laptop. If it immediately disconnects then I would say the the connection between devices isn’t finalizing correctly. If you connect the Roam to a different device, such as a phone, does it still immediately disconnect? 

We have a support article for being unable to pair via Bluetooth, which suggests:

  • Reduce the distance between Sonos and your Bluetooth device
  • Move Sonos and your Bluetooth device to a different room or location
  • Forget previous Bluetooth listings

A good troubleshooting step would be to restart both the Sonos Roam and your Laptop. I hope this helps!

    Roger11
    Lyricist I
    January 24, 2025

    We have 2 Roam speakers at our office  for 2 years and its only trouble. It never works properly. One Raom speakers is not connecting at all for a year.

    Can we get our money back to buy a JBL?

     

    Roger11
    Lyricist I
    January 27, 2025

    Nope, restarted already 100 times. Also 100 times reset, updated the software on the phone, etc. nothing works. No connection with phone. No bluetooth connection. The Roam speaker is really trash.

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