Skip to main content
Dea16
Contributor I
May 15, 2023

Sonos system and samsung freestyle

  • May 15, 2023
  • 20 replies
  • 11805 views

Hi all

 

I have bought a Samsung freestyle to replace my TV and at this moment I still can not use it with my sons system. 

Here is what I have: 2 one sl, move, roar and beam. As previously in another conversation I have linked the Samsung with the roar by Bluetooth but it works 1 time every 10. And each time I have to pair again, switch off 10 times and sometimes I give up because it does not work.

So the Samsung is connected to the roar but there is no sound but in the app I can pause the video (it makes no sense to me) . For the moment I can not use anymore my sonos system when I am watching Netflix or Prime. It is a pity for a system that cost me more than 1000€.

Any suggestions?

Thanks

Andreea

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

20 replies

Show previous replies
Dea16Author
Contributor I
May 16, 2023

Disconnect the Beam from the Freestyle. In the Freestyle settings, go to Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) and set this to ON. Under Sound > Expert Settings, set HDMI-eARC Mode to ON and Digital Output Audio Format to Auto. Then run TV Setup under the Beam’s settings in the Sonos app. Follow the app instructions. When the app instructs you, connect the Beam to the HDMI port on the Freestyle using the Sonos supplied HDMI cable. If this still doesn’t work, check the Sound Output setting and make sure you select the Beam  from the list of devices and not the “Projector Speaker”.

Hi

I did all of that and in the app sonos when I run the TV configuration it still says he does not detect any arc cable. 

On the freestyle I am connected on the beam for the sound. Still no sound, 🥺🥺🥺🥺

GuitarSuperstar
Lead Maestro
May 16, 2023

Try the same process but keep HDMI-eARC Mode set to OFF.

Do you have anything else connected to the Freestyle?

"Receive with simplicity everything that happens to you." - Rashi
Dea16Author
Contributor I
May 16, 2023

Try the same process but keep HDMI-eARC Mode set to OFF.

Do you have anything else connected to the Freestyle?

Hdri eArc there are 2 options, off or auto. None of them are working.

Nothing else is connected to the freestyle. Could it be the cable? Should I have a special cable?

 

GuitarSuperstar
Lead Maestro
May 16, 2023

Try the same process but keep HDMI-eARC Mode set to OFF.

Do you have anything else connected to the Freestyle?

Hdri eArc there are 2 options, off or auto. None of them are working.

Nothing else is connected to the freestyle. Could it be the cable? Should I have a special cable?

 

The HDMI cable that came with the Beam should work. But it wouldn’t hurt to try a different cable.

One other thing to try is disconnect the Freestyle from the Beam and unplug both devices from power for a couple of minutes. Plug them both back in but keep them disconnected. Then repeat the setup process I posted above.

"Receive with simplicity everything that happens to you." - Rashi
    Dea16Author
    Contributor I
    May 16, 2023

    Try the same process but keep HDMI-eARC Mode set to OFF.

    Do you have anything else connected to the Freestyle?

    Hdri eArc there are 2 options, off or auto. None of them are working.

    Nothing else is connected to the freestyle. Could it be the cable? Should I have a special cable?

     

    The HDMI cable that came with the Beam should work. But it wouldn’t hurt to try a different cable.

    One other thing to try is disconnect the Freestyle from the Beam and unplug both devices from power for a couple of minutes. Plug them both back in but keep them disconnected. Then repeat the setup process I posted above.

    Oh my god it worked🥳🥳🥳🥳🥳. I changed the cable by the one provided by the beam and switch off for 5 min and it worked.

     

    Many many thanks for your help and patience. 

      grebonato
      Contributor I
      September 6, 2023

      Sorry if the question that I am about to ask is more related to the Samsung Freestyle rather than the Sonos Beam.

       

      I have an Xbox which is connected to the projector, how can I connect the Sonos Beam in this scenario?

      GuitarSuperstar
      Lead Maestro
      September 6, 2023

      Sorry if the question that I am about to ask is more related to the Samsung Freestyle rather than the Sonos Beam.

       

      I have an Xbox which is connected to the projector, how can I connect the Sonos Beam in this scenario?

      Since the Freestyle only has one HDMI port, you need to use a device like the HDFury Arcana that will allow you to connect both the Beam and the Xbox to the projector.

      https://hdfury.com/product/4k-arcana-18gbps/

      "Receive with simplicity everything that happens to you." - Rashi
        LarryGirl
        Lyricist I
        September 7, 2023

        According to this video, the Freestyle is equipped with HDMI ARC/eARC. Is your model different?

         

        Hi. 

        I tried with hdmi cable the first time when I bought it and never had any sound. What he is showing in the video for me is grey and not available. 

        The cable should be a special one? When I try to connect the TV on the beam with the app it says no cable arc detected.

        I switched off and nothing happened. Do  I do something wrong?

        Thanks

        I have the same issue. ARC is shaded grey in the settings so cannot enable it so HDMI cable wont work despite samsung claiming it’s has ARC capabilities

        LarryGirl
        Lyricist I
        September 7, 2023

        Try the same process but keep HDMI-eARC Mode set to OFF.

        Do you have anything else connected to the Freestyle?

        Hdri eArc there are 2 options, off or auto. None of them are working.

        Nothing else is connected to the freestyle. Could it be the cable? Should I have a special cable?

         

        The HDMI cable that came with the Beam should work. But it wouldn’t hurt to try a different cable.

        One other thing to try is disconnect the Freestyle from the Beam and unplug both devices from power for a couple of minutes. Plug them both back in but keep them disconnected. Then repeat the setup process I posted above.

        Oh my god it worked🥳🥳🥳🥳🥳. I changed the cable by the one provided by the beam and switch off for 5 min and it worked.

         

        Many many thanks for your help and patience. 

        Hi. I have the exact same issue but the cable provided with the beam does not have a micro HDMI to connect to the frestyle so i need to use another cable. And for me all the steps above did not work :-(

         

        Azaire1180
        Lyricist I
        January 28, 2024

        Bonjour,

         

        Concernant le port gris il se peut que vous ayez la version précédente du produit à vérifier avec le numéro de série.

         

        Ensuite, je vous invite à tester votre configuration avec deux câble de deux fournisseurs différents.

         

        Toujours vérifier que vous avez la dernière mise à jour pour le produit.

         

        Si vous souhaitez bénéficier d’un son stéréo il faudra passer par une enceinte portable sonos comme antenne relais, très facile d’utilisation dans l’application.

         

        Si vous souhaitez bénéficier de votre installation complète il faudra connecter votre installation via HDMI.

         

        Basic Son 5.1 = HDMI normal

        Dobly ? … = HDMI eArc

         

         

         

        Il existe des produits qui envoient l’image HDMI sans fil pour information. Le gros avantage c’est que nous perdons pas trop en qualité car le produit est seulement FULL HD. Perte proche de zéro sauf pour des produits 4K.

         

        Je vous invite à opter pour un produit HDMI sans fil standard avec un adaptateur micro HDMI cela vous coûtera moins chère.

         

        Personnellement je suis de chaîne sur Internet Française avec des sous-titres : PP World et AV concept products.

         

        lors d’une présentation produit ou d’une installation il vous montre les solutions adaptées pour profiter au maximum de votre produit.

         

        Je pense qu’un produit standard soit fera largement le travail.

         

        Je vous souhaite une excellente journée

         

        Le M

        Terms & ConditionsAccessibility statement