SONOS Roam won't link to my account (was linked before reset)

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Originally, after working for a couple years, suddenly my Roam couldn’t connect to any stations. If I grouped it with other players, it worked fine. Ungrouped and it can’t connect on its own. So, I rebooted it (turned off by pressing power button for 5 seconds removed from charger). That didn’t work. So I figured I’d remove it and add the device back in. I did a Reset to factory settings. Then as I added the Roam back to my system, it made it thru all the steps (WiFi included) except the final one of Linking device to my account. That’s where it fails now, every time. When I login to Sonos.com, I see the Roam device (by serial number) in the list of my devices. I now wonder if there’s a bug where it can’t link to my account because it’s already there. Frustrating. Anyone else been thru this?

Sonos Roam

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Ken_GriffithsAnswer

If the Roam didn’t register, power-cycle it and it should show up in the S2 App in ‘Settings/System’ with a spanner icon showing by its name - simply select and follow the spanner to complete setup and registration.

Hope that works for you. If not, then maybe try quickly a reboot of the local router to get it showing in the App settings.

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David16DA

Avid Contributor I

Hi Ken,

It appears that my router does not have A DNS setting and from reading on the 3 mobile website other people are having similar issues to me.

It has also been said on other forums that quite a lot of the LTE routers do not have DNS settings so it looks like I will have to use try and get the previous LTE router direct replacement.

I will update if I make any progress.

i managed to get my Sonos Speaker devices registered by using my landline based broadband which I was not using and had not yet cancelled. My previous 5G router must had allowed registration.

Once I have unpacked and registered all my other Sonos speakers, I will then attempt to change them to the 5G router which should allow it to be used for streaming of music.

My opinion is that the 5G providers want to make it difficult for subscribers to use their 5G services for streaming??

I would like to thank Ken for his excellent guidance.

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