Skip to main content
clvilla17
Contributor I
January 4, 2023
Answered

Sonos Roam - Stuck In Sleep Mode

My sonos roam is stuck in sleep mode, the app is alerting me to press any button - and even when I do it does not leave sleep mode.  It also will not respond to me holding the power button for 5+ seconds.

The device is stating that the battery is fully charged and the device is plugged in - however, when I unplug the Roam, I am unable to turn it on.

 

Is this a battery issue, or a true sleep issue?  I have owned the roam for less than a year.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ken_Griffiths
    Ken_GriffithsAnswer
    January 8, 2023

    Same problem here, no resolution from the above (no white light comes back on after holding button). No option to factory reset the roam on the app from what I can tell. 

    You are perhaps best to contact and seek assistance from Sonos Support Staff via this LINK 

    View in thread

    32 replies

    Show previous replies
    SteveGrr
    Lyricist I
    February 6, 2024

    Thanks for all the comments here. My Roam is also stuck in sleep mode. To be honest I haven’t used it much and mainly it has sat on the window sill on its magnetic charger, probably for about six months. I also have a Move that I carry around the house when I need a portable speaker so the Roam is more for when I’m travelling. Now I’m trying to get it working again and none of the solutions suggested seem to work.

    • It isn’t charging on the magnetic base
    • With a USBC cable connected the LED is permanent orange
    • Holding the power button for 15+ seconds has no effect, regardless of whether on power or not.
    • It isn’t visible on my WiFI network so I can’t check the battery status through a browser (I can see the Move)

    Just about to log a support call. Wish me luck!

     

    abr2021
    Lyricist III
    February 6, 2024

    @SteveGrr Sounds exactly like mine. It was declared dead 😵 

    Be prepared to be told by Sonos to do things that you have done or will obviously not work (like hold the power button until you hear a tone or until the light comes on or off). 

    If the product is out of warranty then I fear that you have a paperweight.
     

    My conclusion is that I don’t leave my Roams on charge but periodically turn them on and charge them. Letting them go months with a flat battery seems problematic 

    Andy 

    Terms & ConditionsAccessibility statement