Sonos Roam seems completely dead - no LEDs at all

13 replies
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Hi,

So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.
What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

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buzzAnswer

Grand Maestro

There is another reset to try: After ROAM has been on the charger for an hour or more, remove ROAM from the charger and hold the power button for 15 seconds, then place on the charger.

Are you sure that the charger you are using is appropriate and functional?

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Starmont

Trending Lyricist II

Went through the same issue with my newer roam just after warranty expired…all they offered was a 30% discount on a replacement, what a joke. Now my older one has the same issue. I was a Sonos dealer and dropped the product line because their customer support was terrible. It has only gotten worse and more so with the latest app update. Really disappointed in their product and glad I am no longer selling it!

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Starmont

Trending Lyricist II

Hi. I’ve recently have had my Roam experience the same issues. No lights… except when it is plugged in, I get an amber one. I have tried charging it and rebooting while plugged in and not plugged in. I have had NO luck getting a white light. Is this a battery issue, and if so, I assume there’s nothing I can do? Any thoughts/help is appreciated.

Definitely battery…see it an a regular basis now.

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Starmont

Trending Lyricist II

I bought 2 x Sonos Roams & charging bases for each 2 and a bit years ago and Sonos suggests that leaving the Roams on the charging bases does not harm the battery, however both have now stopped working at the same time and it seems that the internal batteries are dead and the Roams are now only good for scrap. That is in absolute waste on $900 and terrible on the environment. Does Sonos really not offer a solution to this? Do the Sonos Roams really have such a limited life expectancy?

As an ex dealer… no they do not offer any support for this battery issue and it is a very big problem. Sonos Roams are expensive for what they are and when you use them as instructed they do not last! Do yourself a favour and for your portable speakers by another brand!

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