Contributor I

Answered

Sonos Roam not showing up on Sonos 2 App

17 replies
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Hello

My Sonos Play 5 device is already registered and shows up properly on the Sonos 2 App (iOS).

I recently picked up the Sonos Roam and had all sorts of issues with connecting to it via the App. The NFC wasn’t working and it kept on getting stuck during adding it.

I finally did get the Sonos (iOS) app to connect and add Roam to my account. However after Roam got added, now my Sonos 2 app doesn’t see the Play5 device.

My ipad can still control the Play5 device on the sonos app but can’t find the Roam device.

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Ken_GriffithsAnswer

Two other things that may cause this issue is ‘AP isolation’ where the 5ghz band is isolated from the 2.4ghz band or vice-versa, or having two DHCP servers on the same network. So check the router for isolation and if unsure, simply try switching off the 5ghz radio, just as a test.

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Ken_Griffiths

Do you perhaps have ‘Airtime Fairness’ enabled on your router, if so, then switch off that feature.

Ken_GriffithsAnswer

Two other things that may cause this issue is ‘AP isolation’ where the 5ghz band is isolated from the 2.4ghz band or vice-versa, or having two DHCP servers on the same network. So check the router for isolation and if unsure, simply try switching off the 5ghz radio, just as a test.

C

charleschaoAuthor

Contributor I

Do you perhaps have ‘Airtime Fairness’ enabled on your router, if so, then switch off that feature.

this was on and i turned it off!

I don’t have AP isolation on, i do have a Unifi AP unit and it looks like theres some articles regarding Unifi and Sonos.

I looked and i do see that Play5 device is connected via 2.4ghz and the Roam device is on 5GHZ.

I think i’m on the right track...let me see what i can find. Thank you!!

C

charleschaoAuthor

Contributor I

Two other things that may cause this issue is ‘AP isolation’ where the 5ghz band is isolated from the 2.4ghz band or vice-versa, or having two DHCP servers on the same network. So check the router for isolation and if unsure, simply try switching off the 5ghz radio, just as a test.

Since it’s so easy to reset and setup the roam, i did it and viola! Roam now appears in S2 app with my Play5.

Thank you for your help!!

Ken_Griffiths

Two other things that may cause this issue is ‘AP isolation’ where the 5ghz band is isolated from the 2.4ghz band or vice-versa, or having two DHCP servers on the same network. So check the router for isolation and if unsure, simply try switching off the 5ghz radio, just as a test.

Since it’s so easy to reset and setup the roam, i did it and viola! Roam now appears in S2 app with my Play5.

Thank you for your help!!

Glad to hear you got it sorted. 👍

H

Hdb50

Lyricist I

Hi, at risk of sounding a complete newb but having the same issue. How do I check my router for IP isolation??? Tried everything else a few times already.

Ken_Griffiths

Hi, at risk of sounding a complete newb but having the same issue. How do I check my router for IP isolation??? Tried everything else a few times already.

The settings vary by router make / model, so look through your router configuration pages to see what settings are available/enabled that apply to your network setup.

If you search for your router model here, on YouTube video, or via a Google search, you perhaps may find information, that may assist too.

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