I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.
My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.
Best answer by AirgetlamView original
It may be worth connecting to your normal speakers, and then submitting a system diagnostic , and calling Sonos Support to discuss it. It’s entirely possible that they’ve got knowledge already around your specific router, and how it can be adjusted, if that’s truly what’s going on. However, there may be other information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.