Contributor I

sonos roam drops or does not even play

19 replies
4869 views

For some apps (Netflix, Disney plus, YouTube, etc) on my iPhone or iPad my Sonos roam when connected will play 2 seconds and then go quiet or not even play at all. What can I do to fix this?

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Pratley

Lyricist I

Same here! Same problem, never sync up and play!

Airgetlam

So, did you get in touch with the tech support team, as suggested in the post immediately previous to yours?

Bruce

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henkal

Contributor I

I have the exact same issue too. It only just started happening… not had the issue before.

Airgetlam

What did the support team say when you called in?

Bruce

C

chucksher

Lyricist I

I have all the issues described in here with my Roam. Music says it’s connected and playing but it’s not when not on wifi. Battery light comes on randomly when fully charged. Occasionally all lights are on and buttons are unresponsive. Uncharacteristically low quality control on this product

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henkal

Contributor I

What did the support team say when you called in?

Hard reset seemed to work for me, for now. Who knows how long it will last…

Airgetlam

Rarely does a hard reset resolve issues, most often it masks them for a time, and certainly erases error logs on the speakers that could help Sonos help you, but I’m glad you’re working again.

Bruce

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AP202

Lyricist I

Hold power button down for 7 seconds you should hear a power down sound then restart. It worked for me doing that after every use also that helps with battery life.

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passedpawn

Lyricist I

Hi team,

I have had this issue since taking delivery - sound will cut out on the Roam after a couple of seconds - on both Bluetooth and Wireless connections, regardless of Wi-Fi band or network. The music will continue playing on the connected device (without sound from the Roam). The battery led typically comes on when powering the Roam on - despite reporting over both Wi-Fi and Bluetooth that it is at 100% battery, Occasionally the top status light will turn purple (there is no entry for purple on the Sonos status light help page so don’t know what this means) - the Roam will also often turn itself off and on again. This happens regardless of whether the Roam is plugged in or on only battery power (though it will occasionally work for a longer period when plugged in).

I am using Sonos’ own wireless charger to charge the Roam. I am fully up to date both for the Sonos app and on the Roam hardware itself. I can only guess there is a problem with the battery/powering of the Roam in general?

Looking as though it will need replaced unless anyone has experienced this and knows a work-around or a fix? Sonos team - any ideas here?

Thanks,

Callum.

I have exact same symptoms. led blinking orange and purple. it does connect by bluetooth to phone, but makes “almost” no sound - I can hear a very faint buzz from it occasionally. I used the Sonos app to attempt to connect to it. The new app new seems to expect the speaker to respond with some sort of audio PIN, but that did not happen so the Sonos pairing failed. Roam does not even make the power-down chime when it is shutting down (5s button press). I’ve only had it for 6 months, but I’m tossing it for a different brand. Sad, I’ve got about 15 Sonos devices around my house, but this Roam never worked well.

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