Skip to main content
Contributor I
July 14, 2021
Answered

Sonos Roam drains the battery due to frequent (unwanted) wake ups

Imo this is a bug and not a feature.

The Roam is from what I understand, by design, waking up when the Sonos client/app is put to the foreground. When awoken the battery starts to drain, resulting in the orange led flashing every other day or so.

My issues:

  • Imo auto-wake should be a setting, most people are happy to press the buttons instead
  • Auto-sleep is clearly not working or the wake/sleep/wake sequence needs allot of power optimizations
  • In our household the two roams also wake due to background activity of the Sonos app, so without actually opening the Sonos app. Not sure if this is related to activity of our 5.1 ARC setup?
  • I need to reset the Roam pair as stereo-pair everytime this happens. 
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Ken_Griffiths
July 14, 2021

The Roam in standby/sleep mode will deplete it’s battery anyway, as the WiFi adapter (in low power mode) will be listening out for a WOL packet, updates and ip-lease renewal etc.

When the S2 App opens, it wakes the Roam from sleep for a couple of minutes only, if not used. Even if that were to happen say a half-dozen times per day I don’t think it would make that much of a difference to it’s battery-depletion time - you might perhaps save 30 minutes per day, compared to leaving it in sleep-mode all the time. 

A real battery saving would probably only come about by switching ‘off’ the Roam completely (which is the current 5+ second power-button press until the power-off descending jingle is heard).

I don’t think you would save that much power by leaving the Roam asleep…BUT…

I have seen some in the community here say they want a simple ‘power off’ option and not a standby option. I guess that’s a fair ‘ask’ but personally speaking, I would find that rather inconvenient for my own use-case.

One area I think could save a little more power however, is after the Roam has been ‘active’ - When the Roam has been used/played-to by a user, it does not fall-back to sleep-mode for 30 minutes (same as the Sonos Move) I think that time period could perhaps be reduced. 

I fully understand why 30mins was chosen, as that caters for the case where a user pauses their speaker to answer the front door or take a phone call etc; but I think most such interruptions would be catered for by using a 15 minute period instead. Either way though, I can only see powering off the device completely as providing any real significant battery saving. The fact it’s a lithium-ion battery means it will lose some charge anyway - I would expect to lose between 2%-7% charge per day when powered off completely, depending on room temperature. 

16 replies

Ken_Griffiths
September 20, 2021

@duarte 
Note when you put Roam on its charger, it should power ‘on’ automatically from it’s ‘off’ state - it needs to be ‘on’ to charge the battery. Only power it ‘off’ when it’s off its charger. If your issue continues then perhaps contact Sonos Support via this LINK. You should get approx. 10 hours playback from the device too at 50% volume.

Ken_Griffiths
September 20, 2021

HI Ken,

 

Thanks for the reply. 

 

I’ve completely shut off Roam because I wasn’t able to switch it back after recharging and using it once for 30 minutes. I noticed this issue from the beginning. Also, the battery is far from playing for 10 hours.

 

I’ve tried to reach local Customer Support but both the live chat and phone number don’t work.

Are you not able to get through to the Portugal Sonos Office on this number 0800-450-222 between 10am-6pm?

Lyricist II
September 20, 2021

HI Ken,

 

Thanks for the reply. 

 

I’ve completely shut off Roam because I wasn’t able to switch it back after recharging and using it once for 30 minutes. I noticed this issue from the beginning. Also, the battery is far from playing for 10 hours.

 

I’ve tried to reach local Customer Support but both the live chat and phone number don’t work.

Are you not able to get through to the Portugal Sonos Office on this number 0800-450-222 between 10am-6pm?

No, it says that “the Vodafone number you have tried to reach is not available”

Contributor I
October 18, 2021

App feature request: ability to remote power-down the Roam completely (so same as a 5s press of the power button) for those all-too-frequent times when you wanted to switch the roam off to avoid depleting the battery only to inadvertently boot up the app to play tunes elsewhere which simply wakes up the Roam from sleep mode. I wonder how many unwanted wasted battery depletion and charge cycles are happening on Roams globally without any sounds being played… what a wasted energy drain!

Airgetlam
October 18, 2021

I like the concept, certainly…..but then people would want a ‘remote’ turn on signal, which would require the Roam to be on and listening for it, no? But I can certainly see the value of what you’re suggesting. 

Bruce
Avid Contributor I
October 25, 2021

My Roam is useless… battery drain is ridiculous and I can’t even just plug it in on USB and use it.. sits there charging until it’s enough to wake up.  Compare that to my Bose Bluetooth speaker which will sit in standby for months.. waking as you need it….  Sonos screwed the pooch on this one.