Contributor I

Sonos Roam, doesn't connect to podcast stream after a pause

15 replies
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The first sonos i started to use is Sonos one. I was really satisfied with this speaker, due to its seamless connectivity to apple tv and apple devices.

Satisfied by the sonos one performance, When i needed to get a portable speaker, decided to get sonos roam, Thinking that it would be the safe bet for a christmas gift this year.

Less than 10 days after getting the Sonos Roam, I’ve this issue where i pause a podcast in midway and when i try to play it again after a break, my Sonos Roam is unable to be detected by my apple device.

[This detection issue is occuring while my device is not in sleep mode and connected to my wifi. There are no network issues, since i’m able to access the internet through other devices and the single strength is quite strong]

I’ve tried the following, trying to troubleshoot this issue:

Restarted my Sonos Roam
Restarted my Wifi
Restarted my apple devices
logged off and logged back into my podcast app.
switched off the wifi pairing in my phone and restarted it after a while.
I’m well within the range of my wifi router, as the other devices that i use from same room, shows super strong wifi connection, (also i experience the same issue, while i place sonos roam just next to my wifi router)

The trouble that i’ve gone through and the time i’ve wasted so far trying to pair the Sonos Roam to my apple/idevices makes me believe that i’ve not bought the right device for the portable use. I’ll be returning the device back in the store soon.

Alas, this christmas I’ve not gotten myself the right gift.

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Ken_Griffiths

now the issue is that my Sonos roam wouldn’t even turn on, rendering it impossible for me to reset and remap it to a different Wifi band.

You should not need to reset the Roam to move it between WiFi bands, in fact a ‘reset’ is usually only ever a last resort option.. it’s not something you should ever need to do unless perhaps selling-on the device.

To move the Roam to a different WiFi band, you should use the ‘Update Networks’ feature in ‘Settings/System/Networks/Manage Networks’. Just for good measure too you can remove the 5Ghz band too in the ‘List of Networks’ in the same area of the App.

To change to non-overlapping channels/channel-width (as necessary), you will likely need to do that via your router configuration pages. That should then hopefully help with the Airplay communication.

R

RavikumarAuthor

Contributor I

The Sonos Roam wouldn't even turn on now. it just went from bad to worse too soon.

Ken_Griffiths

The Sonos Roam wouldn't even turn on now. it just went from bad to worse too soon.

Perhaps it needs charging? It should power on when it’s returned to its charger, but if the battery is really flat/drained you may have to wait a while for it to power on.

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RavikumarAuthor

Contributor I

That’s what I initially thought couple of days back and I tried leaving it on charge for the last 2 days, through the night. Yet no luck.

Anticipating the question, I am sending you a picture of my charger.

it’s a 5V -3A, the same charger I use for my Chromecast.

I left in on charge through last night as well. (Note, the charger is working, as I am able to charge my iPad with the same charger)

Ken_Griffiths

@Ravikumar
With the Roam off its charger (important) …perhaps try holding the rear power-button for 15+ seconds then return it to the charger and leave for 30 minutes, if that doesn’t solve your issue, repeat the steps one more time off the charger and leave it on the charger again.

If the above steps fail to bring the speaker back to life, then I suggest contacting Sonos Support via this LINK

Hope you are able to get it sorted.👍

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