sonos roam bluetooth cuts out

What device are you using to connect to the Roam and at what distance is the speaker from the sending device?

Also have you tried the Roam’s Bluetooth connection using a different device (if you have one available?) just to rule out the possibility of it being the sending device at fault?  

Hi Ken,

Thanks for the quick reply and suggestion. I’m using an iPhone 11 to connect to the roam, no further than a meter away from the Roam when the fault is occuring.

Not sure why it didn’t occur to me to try a different bluetooth device! OK so initial tests on a second older iphone connecting only via bluetooth haven’t managed to replicate the fault, so it seems it may be a problem with my iPhone 11. Is there anything I can try to eliminate the problem?

Best,

Ben

In the iPhone’s Bluetooth settings, select the Roam and “Forget This Device”. Then reboot the iPhone and reboot the Roam by following these steps:

1. Disconnect Roam from charging cables and remove it from wireless chargers.
2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
3. Wait 10 seconds.
4. Press the button on the back of Roam to turn it back on.

Pair the iPhone with the Roam and test again.

Thanks GuitarSuperstar for the suggestion. I’ve just followed your instructions,and tried it several times, but the problem is still there unfortunately. The cutting out frequency seems to vary - sometimes every 20/30 seconds, other times every couple of minutes - bizarre. I really hoped that would fix it!

I’ve now tried two other iOS devices that worked fine with this Roam over ~Bluetooth, so clearly a problem with my iPhone 11. I tried reinstalling Apple Music (which I’m using) but no dice. 

 Any other suggestions would be most welcome.

Try the solutions in this article:
https://www.saintlad.com/bluetooth-stuttering-issues-on-iphone-11-pro-max/

Thanks for the link GuitarSuperstar - I appreciate your suggestions.

If anyone from Sonos is reading the forums: Have tried everything in the article kindly posted - reset network settings, removed the Roam from all other connected devices, forget device etc. but unfortunately the problem persists. Cuts out intermittently. Now at nearly 2am the speaker is suddenly inexplicably refusing to connect via Bluetooth at all. The only thing I haven’t tried is to hard reset my iPhone but that is a massive pain that involves re-linking the whole family’s apple IDs and a step I am loathed to try. Deeply frustrating, especially when much cheaper Bluetooth speakers connect without any signal drop outs. Honestly my daughter’s £20 speaker holds a Bluetooth signal more effectively.

I had quite a few issues with my Play 5 which finally seemed to be resolved, so thought I’d risk another Sonos product, but the Roam feels like depressingly familiar territory. 

Beyond the Sonos moderators, Sonos support does not read or respond in these forums. If you want a discussion with them, you would need to contact them directly, by calling Sonos Support directly to discuss it.

The simple fact is the Roam is not a simple Bluetooth speaker. It’s a networked Sonos speaker that also allows a Bluetooth signal. I’ll grant you, the distinction appears slight, but from an engineering / design standpoint, I suspect there is a significant difference.

Thanks Bruce - I hadn’t realised they didn’t monitor these forums. I will contact direct.

And I don’t doubt the engineering that goes into is significantly more complex than the average Bluetooth speaker. This is reflected in the price. The bottom line for me is that it’s marketed in part as a speaker than be used away from Wi-Fi - it’s one of the reasons I purchased it - and as such I expect the Bluetooth signal to work without interruption.

I hear you, for sure. So far, my devices have all worked in exactly the way that they were marketed to me, but then again, I tend not to pay a ton of attention in the first place, beyond looking more at the tech specs to determine actual functionality. And I frequently use the Bluetooth connection, both at home, and in another environment, without any issue. Hopefully, your direct conversation will be able to figure out where the issue lies with your devices/setup. 

In the other hand, I’ve not significantly exercised the ‘casting the Bluetooth to the rest of my Sonos system’ beyond an initial test, to see if the function worked.