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Contributor I
June 18, 2024
Answered

sonos Roam

I tried to charge and start my Roam, but when I turned it on, NO POWER, so I tried to charge it with its USB-C cord and it would still NOT TURN ON! I can’t reach Sonos Support because I have to wait on phone for 65 minutes! 
Any ideas??

 

 

 

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Airgetlam
AirgetlamAnswer
June 18, 2024

Ok, thanks, I wasn’t sure…and if my Roam came with a charger, I’ve long since ‘lost’ it. Do you have another USB C cable and charger to test with? It might be useful to test with to be sure whether the charger itself has failed, or the Roam speaker itself, before calling Sonos Support directly to discuss it. Save some time and aggravation, as much as you can, just make sure, that the USB C charger you try matches or exceeds the specifications here. 

But it’s 50/50 as to whether the charger has failed, or the speaker has. Ultimately, you’re likely to need to call in. 

Bruce

11 replies

Mscher88Author
Contributor I
June 19, 2024

👍👍