Sonos Move Offline and Won’t Reset

Thank you Chris and Richard, I can not even reset it...that is the problem...it just keeps flashing white light when I hold down the pairing button while on the base to reset the Move as instructed on Sonos’ website.

Are you doing exactly as below - you never get the orange and white flashing?

Power is the top button and Join is the bottom button that looks like infinity symbol.

Sonos Move

1. Take Move off the charging base.
2. Press and hold the power button for at least 5 seconds to power it off.
3. Press and hold the Join button and place Move back on the charging base.
4. Continue holding the Join button until the light on top flashes orange and white.
5. The light will flash green when the process is complete and your Sonos Move is ready to be set up.

Thanks for trying to reset it @TuanTTran. I am going send you a private message so we can gather a bit more information from you. @Chris, thanks again for helping out. 

I woke this morning to find my “Move” speaker offline, along with half of the other speakers completely disappeared from my sonos system.  The windows software is completely useless in re-acquiring the devices and the phone app can’t seem to get the move reconnected nor can it find the other devices now missing: 

• Zoneplayer zp90
• Move
• Play1  - two of them - both gone from network.  

This random loss of speakers from the network seems to get worse and worse every time.  Calling sonos takes too long on hold and a week’s response via online ticketing?  That is terrible!  

Connection problems which appear suddenly are often caused by network problems, not Sonos problems.  The  typical cause is duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device.  To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next.  Note: You can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup.  See your router manual for details.

I manage my IP addresses via windows DHCP server and there aren’t any duplicates so that’s not the issue.  However I was testing DHCP failure configurations and set this up last week sometime, and just now after removing it, the Move and other devices connected again...weird but it’s working now.  

Thanks for the help.  But technically speaking this config should not have blocked the sonos devices from getting an IP address :(.  

I’m a long time Sonos owner/user, who is in the unfortunate position of having to start replacing a number of devices now deemed legacy.

(I have the following legacy items: 1xCR100, 3xCR200, 1xBridge, 2xZP120, 2xZP90, 1xplay 5 gen1) I also have some non legacy items too.

i seriously considered leaving Sonos and looked at alternative wireless music options (I really dislike that Sonos do not offer any form of dedicated handset controller, the CR200’s were our main access points and were great - so much better than using apps on smart phones and tablets that I have tried and used) However, partly due to lack of decent competition, partly due to having a split modern/legacy system, and partly due to the 30% trade in offer on legacy items, I decided to stick with Sonos for the time being & start migrating my legacy items to modern ones.

My first move has been to get a Port, and the bundle set comprising a Sonos One & a Move.

both the Port and the One have dropped into my system without a hitch - the One is replacing one of my ZP120’s, the Port is replacing my ZP90 that was connected to my main hifi separates system.

The Move was to replace my Play 5 gen 1 - on paper it promises so much more than the old play 5. The reality however is that the Move is a right pain in the arse! I had problems setting it up in the system from day one, it’s only 7 meters away from the router on the same floor as the router and yet, it wasn’t found initially during set up. I eventually got it connected into the system, but it has dropped out so many times now, multiple mid way while playing something. I’ve even had it playing and then the app no longer ‘sees’ it and you can’t stop it or change it (via the app). I’ve even had it playing a radio channel while the app is telling me it’s playing something totally different.

i’m pretty close to giving up on the Move now, and may well contact Sonos to return / refund. It’s the most frustrating Sonos device I’ve ever had. Such a pity.

My Move has been difficult to get working but finally got it going with help from Sonos support. Now, a few days later, it is “frozen/bricked”. The power light is flashing orange, all top light s are off, and it wall not respond to any buttons to turn off, reset or factory reset. I have tried power and join buttons for over 60 seconds separately and in combination as well as the reset sequence. Both on and off the charging base. Absolutely no response or indication that it is alive, but the orange light keeps flashing. I have it off the charger to see if I can run the battery down and start over but that takes a long time. No Sonos telephone or chat support on weekends, apparently. Help.

I have the same issue as donlboy. Any resolution.? 

Same issue, incredibly frustrating. Was sitting on its base (inside, temperature not hot) all day, power off. Went to use it last night and all that is happening is a constantly flashing orange battery light. 

No response when I long press the power button. Let it sit overnight on the charger, still nothing. 

The same thing happened a few weeks ago and I happened to stumble across something that worked online (it involved the wifi/BT button), but can't find that info now.

I also was never able to find the device to complete the app setup but that was a secondary thing and not a big deal. 

I will call on Monday, but am really annoyed that I can't use this expensive speaker all weekend.