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John RT
Contributor I
November 3, 2024
Answered

Sonos move not connected & no lights

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please 

 

it’s been a brilliant speaker up until now 

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Jamie A
Jamie AAnswer
Sonos Staff
November 5, 2024

Hi @John RT, welcome to the Sonos Community!

Sorry to hear that you’re having issues with your Sonos Move. If the lights are off and it’s not responding to any button presses, then it’s possible that the Move is experiencing a power-on issue.

If you place the Move on the charging base or plug it into a USB-C cable, do any LEDs light up? If so and you see an orange LED, it may just be out of battery and need to charge. I’d recommend leaving it for around 15 minutes to gain charge then try to power it on and set it up again.

If you can’t get the Sonos Move to power on or charge after leaving it on the charging base, then I’d recommend contacting our support team for further troubleshooting and support.

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3 replies

Jamie A
Jamie AAnswer
Sonos Staff
November 5, 2024

Hi @John RT, welcome to the Sonos Community!

Sorry to hear that you’re having issues with your Sonos Move. If the lights are off and it’s not responding to any button presses, then it’s possible that the Move is experiencing a power-on issue.

If you place the Move on the charging base or plug it into a USB-C cable, do any LEDs light up? If so and you see an orange LED, it may just be out of battery and need to charge. I’d recommend leaving it for around 15 minutes to gain charge then try to power it on and set it up again.

If you can’t get the Sonos Move to power on or charge after leaving it on the charging base, then I’d recommend contacting our support team for further troubleshooting and support.

    John RTAuthor
    Contributor I
    November 11, 2024

    Thanks for your message. 

    yes I see the charging light. But no other lights. 

    The app finds the move but when I try and add it, the audio pin is not recognised. Adding the Pin manually also does not work. 

    before it stopped working, it sounded as if the tweeter was not playing i.e a very bass tone 

    Jamie A
    Jamie A
    Sonos Staff
    November 11, 2024

    Hi @John RT,

    In that case, I think it would be best to contact our support team to discuss with them.

    There should at least be a flashing green light to show the Move is in a setup mode, but if the Move’s tweeter wasn’t playing correctly then that could effect the audio pin setup. Our support team can help you troubleshoot this or look into if you need a replacement Move.

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